Support Services Owner
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Key skills for this role
About the Role
Manage complex customer relationships, develop improvement strategies, and provide support expertise in healthcare information technology and customer service management.
Key Skills for This Role
Responsibilities
- Manage complex external customer relationships with a high degree of variability.
- Influence customer support strategy focusing on value achievement and targeted outcomes.
- Develop complex continuous improvement strategies.
- Act as the single point of contact for cross organizational support escalations.
- Provide support processes expertise and advise on expectations for both internal stakeholders and external clients.
- Contribute to internal team value and improvements.
Requirements
- Experience in managing complex customer relationships
- Ability to influence customer support strategy
- Experience with cross organizational support escalations
Full Job Posting
Company Overview
- Oracle puts humans at the heart of every conversation, creating a human centric healthcare experience powered by unified global data.
- Oracle offers the most secure and reliable healthcare solutions connecting clinical, operational, and financial data.
Responsibilities
- Manage complex external customer relationships with a high degree of variability.
- Influence customer support strategy focusing on value achievement and targeted outcomes.
- Develop complex continuous improvement strategies.
- Act as the single point of contact for cross organizational support escalations.
- Provide support processes expertise and advise on expectations for both internal stakeholders and external clients.
- Contribute to internal team value and improvements.
Career Level
- Career Level IC2
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