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Senior Solution Architect

Oracle
Abu Dhabi, UAE
Full Time
Senior
Onsite
Today
Revenue Cycle ManagementOracle HealthPatient AccountingCCLTroubleshootingClient Engagement
Free

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Revenue Cycle ManagementOracle HealthPatient Accounting
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Job Description

  • We are looking for a Senior Solution Architect (Senior Advanced Services Engineer) in a client facing role, responsible for partnering with clients to advise and deliver sophisticated solution related service request configurations for application maintenance across multiple product lines.
  • This person will perform scope assessment by capturing information and using application tools for configuring the system with efficiency.

What you will do

  • Implement and support revenue cycle custom solutions (including third party developed solutions (HEI)) to meet client specific needs.
  • Engage directly with clients to provide tailored recommendations, deliver solutions, and resolve high priority or critical issues.
  • Lead and deliver high quality client support for Oracle Health RCM solutions, ensuring patient care and safety remain top priorities.
  • Perform complex troubleshooting using Oracle Health tools, including workflow validation and end user shadowing.
  • Collaborate with cross functional teams (Consulting, SWx, OHH, IP) to deliver proactive and seamless client support.
  • Build strong, long term client relationships by consistently delivering value and managing expectations effectively.
  • Support clients in process and system improvements by gathering requirements, performing gap analysis, and identifying ROI driven solutions.
  • Operates independently to provide quality work products to an engagement.
  • Provide end to end service support, including both Configuration Changes (CR) and Service Requests (SR) across the PA lifecycle.
  • Enhance client experience by automating manual processes, resolving long standing issues, and delivering optimized solutions.
  • Analyze system performance metrics and recommend strategies to improve system stability and operational efficiency.
  • Serve as a point of contact for RCM solutions and drive internal initiatives such as Prevent, Support, and Advance.

Basic Qualifications

  • Bachelor’s or master's degree in information technology, Healthcare, or a related field, or equivalent practical experience.
  • Minimum of 6+ years of experience in Healthcare IT, with a strong emphasis on Revenue Cycle Management (RCM) modules.
  • Strong analytical and problem solving capabilities.
  • Excellent communication, collaboration, and interpersonal skills.
  • Ability to work independently while effectively managing multiple priorities and projects.
  • High attention to detail with a strong commitment to quality and accuracy.

Preferred Qualifications

  • Hands on experience with Oracle Health Patient Accounting modules, including Claim Submission/Resubmission, Remittance Advice (RA) Posting, GL Alias, Financial Reporting, Denial Management, and Charge Services.
  • Strong technical troubleshooting skills, including the ability to analyze server logs and resolve critical issues.
  • Experience with 835 (Payment Posting) and 837 (Claim Submission) interfaces and related workflows.
  • Experience in a Support or Application Managed Services environment.
  • Proficiency in writing and optimizing ad hoc CCL (Cerner Command Language) queries.
  • Experience designing, building, and optimizing RCM solutions tailored to client specific requirements.
  • At least 2+ years of software implementation experience.
  • Minimum of 4+ years of experience in Patient Accounting and Charge Services functionalities such as Billing, Account Management, Coding, Financial Reporting, Charge Capturing, and Cash Posting.

Expectations

  • 100% onsite at client facility.
  • Be flexible to work additional or irregular hours as required, in accordance with local regulations.
  • Perform other responsibilities as assigned.

About Us

  • Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life saving care.
  • With AI embedded across our products and services, we help customers turn that promise into a better future for all.
  • True innovation starts when everyone is empowered to contribute. We’re committed to growing a workforce that promotes opportunities for all with competitive benefits.
  • We encourage employees to give back to their communities through our volunteer programs.

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