Support Services Owner - Oracle Health & Life Sciences
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Key skills for this role
About the Role
Oracle seeks a Support Services Owner to manage complex customer relationships and drive support strategy for Oracle Health solutions. The role requires 6+ years of software/system implementation or support experience, healthcare IT knowledge, and fluency in English.
Key Skills for This Role
Responsibilities
- Manage complex external customer relationships with a high degree of variability
- Influence customer support strategy focusing on value achievement and targeted outcomes
- Develop complex continuous improvement strategies
- Act as the single point of contact for cross organizational support escalations
- Provide support processes expertise and advise on expectations for both internal stakeholders and external clients
- Contribute to internal team value and improvements
Requirements
- Bachelor's or Master's degree in IT, Healthcare, related field or equivalent experience
- At least 6+ years software/system implementation or system/support work experience
- Healthcare information technology (HIT), consulting, support, project/program management, customer relationship management experience
- Fluent in English
- Willing to work 100% from customer location (Doha, Qatar)
- Willing to work additional or irregular hours as needed
Full Job Posting
Job Description
- At Oracle, we put humans at the heart of every conversation. Our mission is to create a human centric healthcare experience powered by unified global data.
- As a global leader, we’re looking for a Support Services Owner to drive success as part of our Support organization.
Responsibilities
- Manage complex external customer relationships with a high degree of variability
- Influence customer support strategy focusing on value achievement and targeted outcomes
- Develop complex continuous improvement strategies
- Act as the single point of contact for cross organizational support escalations
- Provide support processes expertise and advise on expectations for both internal stakeholders and external clients
- Contribute to internal team value and improvements
Required Experience
- Bachelor's or Master’s degree in IT, HealthCare, related field or equivalent relevant work experience
- At least 6+ years software/system implementation or system/support work experience
- Healthcare information technology (HIT), consulting, support, project/program management, customer relationship management and/or other customer facing
- Fluent in English
Preferred Qualifications
- Cerner millennium experience
- Customer relationship/Service Management experience
- Experience working in Application Managed Services/Support or Product or other customer related businesses.
Expectations
- Willing to work 100% from customer location (Doha, Qatar)
- Willing to work additional or irregular hours as needed and allowed by local regulations
- Work in accordance with corporate and organizational security policies and procedures
- Perform other responsibilities as assigned
About Us
- Only Oracle brings together the data, infrastructure, applications, and expertise to power everything from industry innovations to life saving care.
- True innovation starts when everyone is empowered to contribute.
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