Support Services Owner - Oracle Health & Life Sciences
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Key skills for this role
About the Role
Oracle seeks a Support Services Owner to manage complex customer relationships and drive support strategy for Oracle Health customers. The role requires 6+ years of software/system implementation or support experience, a Bachelor's degree in IT or Healthcare, and fluency in English.
Key Skills for This Role
Responsibilities
- Manage complex external customer relationships with a high degree of variability
- Influence customer support strategy focusing on value achievement and targeted outcomes
- Develop complex continuous improvement strategies
- Act as the single point of contact for cross organizational support escalations
- Provide support processes expertise and advise on expectations for both internal stakeholders and external clients
- Contribute to internal team value and improvements
Requirements
- Bachelor's or Master's degree in IT, Healthcare, related field or equivalent relevant work experience
- At least 6+ years software/system implementation or system/support work experience
- Healthcare information technology (HIT), consulting, support, project/program management, customer relationship management and/or other customer facing experience
- Fluent in English
- Willing to work 100% from customer location (Doha, Qatar)
- Willing to work additional or irregular hours as needed
Full Job Posting
Company Overview
- Oracle creates a human centric healthcare experience powered by unified global data.
- Oracle offers the most secure and reliable healthcare solutions connecting clinical, operational, and financial data.
Responsibilities
- Manage complex external customer relationships with a high degree of variability.
- Influence customer support strategy focusing on value achievement and targeted outcomes.
- Develop complex continuous improvement strategies.
- Act as the single point of contact for cross organizational support escalations.
- Provide support processes expertise and advise on expectations for both internal stakeholders and external clients.
- Contribute to internal team value and improvements.
Required Experience
- Bachelor's or Master's degree in IT, HealthCare, related field or equivalent relevant work experience.
- At least 6+ years software/system implementation or system/support work experience.
- Healthcare information technology (HIT), consulting, support, project/program management, customer relationship management and/or other customer facing.
- Fluent in English.
Preferred Qualifications
- Cerner millennium experience.
- Customer relationship/Service Management experience.
- Experience working in Application Managed Services/Support or Product or other customer related businesses.
Expectations
- Willing to work 100% from customer location (Doha, Qatar).
- Willing to work additional or irregular hours as needed and allowed by local regulations.
- Work in accordance with corporate and organizational security policies and procedures.
- Perform other responsibilities as assigned.
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