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Supervisor - Mamas & Papas, Riyadh

Al Tayer Insignia
Riyadh, KSA
Fulltime
Mid-Senior
3 months ago
ExcelVAT
Free

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Overview

  • At Al Tayer Insignia, your career is more than a job — it’s a journey into the heart of luxury retail.
  • For over 40 years, we’ve partnered with the world’s most iconic brands, creating award-winning retail experiences across our boutiques, department stores, and leading online platforms.
  • With stores and outlets across the GCC and a truly seamless omnichannel presence, we bring style, innovation, and heritage together.
  • Here, you’ll join a diverse, customer obsessed, passionate team that celebrates creativity, values individuality, and empowers you to grow.
  • Join us on our journey, reimagining fashion and redefining the meaning of luxury in the region.
  • To ensure excellent customer service through: effectively managing the department team; controlling and monitoring department operations including merchandising and stock control in order to achieve the department target

Functional Roles And Responsibilities

  • Achieve excellent standards of customer service in the department by directing and coaching the sales team, and leading by example on the shop floor
  • Analyse sales data to maximize sales on day to day basis
  • Resolve customer complaints effectively, either by dealing with them personally or passing them on to the store manager
  • Ensure that the standards of grooming, presentation and professional conduct are set and maintained
  • Motivate team members to achieve shared goals and acknowledge team and individual successes
  • Ensure all new starters are inducted into the department team
  • Ensure all department staff are trained on all aspects of the department in liaison with the store manager and training department
  • Monitor the stock in the department and inform the Store Manager of any depleting stocks, stock loss to take corrective action
  • Ensure the department is merchandised commercially and visually as per the guidelines provided by the brand
  • Maintain high standards of housekeeping with regards to the sales floor, fitting rooms and stock areas
  • Comply with all company policies and procedures including refund and exchange policy, security, health and safety policies etc, Education/Certification and Continued Education
  • High school qualification
  • Years of Experience
  • 4 – 5 years experience in Sales or Customer Service environment

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