Beauty Specialist – Beauty Concierge
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Key skills for this role
About the Role
Al Tayer Insignia seeks a Beauty Specialist to deliver exceptional customer experiences in luxury retail. The role involves identifying customer needs, demonstrating products, building relationships, and achieving sales targets.
Key Skills for This Role
Responsibilities
- Welcome customers and engage them to understand their needs
- Recommend, demonstrate, and sell appropriate products, including cross selling and link selling
- Close sales professionally and provide efficient till point service
- Build and maintain relationships with regular and key customers through follow ups
- Handle customer complaints professionally and escalate when required
- Inform customers about in store promotions and brand initiatives
- Ensure products are merchandised and maintained in line with brand, hygiene, and visual merchandising guidelines
- Rotate stock to ensure older stock is displayed ahead of newer deliveries
- Maintain high housekeeping standards, including counters, shelves, and window displays
- Monitor daily stock levels and recommend replenishment orders
- Complete all store and administrative tasks accurately and within timelines, including customer database updates
- Maintain personal grooming and presentation standards at all times
Requirements
- Training or certification in Cosmetology, Beauty Therapy, or Make up
- 1–2 years of retail sales or customer service experience within the beauty industry
Full Job Posting
About Us
- As a leader in luxury retail in the Middle East, Al Tayer Insignia hosts a portfolio of luxury brands in fashion, jewellery, home, and department store categories.
Job Purpose
- To deliver an exceptional customer experience by identifying customer needs, offering expert advice, and demonstrating suitable products.
Customer Experience & Sales
- Welcome customers into the store and engage them through effective questioning to understand their needs
- Recommend, demonstrate, and sell appropriate products, including cross selling and link selling
- Close sales professionally and provide efficient till point service
- Build and maintain relationships with regular and key customers through follow ups
- Handle customer complaints professionally and escalate when required
- Inform customers about in store promotions and brand initiatives
Store Operations & Visual Standards
- Ensure products are merchandised and maintained in line with brand, hygiene, and visual merchandising guidelines
- Rotate stock to ensure older stock is displayed ahead of newer deliveries
- Maintain high housekeeping standards, including counters, shelves, and window displays
- Monitor daily stock levels and recommend replenishment orders to the Store Manager or Counter Supervisor
Administration & Compliance
- Complete all store and administrative tasks accurately and within timelines, including customer database updates
- Maintain personal grooming and presentation standards at all times
- Comply with company policies, procedures, and operational guidelines
Job Requirements
- Training or certification in Cosmetology, Beauty Therapy, or Make up
- 1–2 years of retail sales or customer service experience within the beauty industry
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