Supervisor-Front Desk
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Key skills for this role
About the Role
Sheraton Hotels & Resorts seeks a Front Desk Supervisor to oversee guest check-in/out, resolve issues, and assist with staff management. Requires high school diploma, 1 year related experience, and strong communication skills.
Key Skills for This Role
Responsibilities
- Assist staff with expediting problem payments
- Process all guest check ins by confirming reservations, assigning room, and issuing room key
- Process all payment types including room charges, cash, checks, debit, or credit
- Set up accurate accounts for each guest upon check in
- Anticipate sold out situations and obtain satisfactory alternative accommodations
- Block rooms in the computer and identify designated requirements and requests
- Coordinate with Housekeeping to track readiness of rooms for check in
- Review shift logs/daily memo books and document pertinent information
- Count bank at the beginning and end of shift; balance and drop receipts
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees
Requirements
- High school diploma or G.E.D. equivalent
- At least 1 year of related work experience
- No supervisory experience required
Full Job Posting
Position Summary
- Assist staff with expediting problem payments (e.g., problems processing credit card).
- Follow up with guest regarding satisfaction with guest related issues.
- Process all guest check ins by confirming reservations, assigning room, and issuing and activating room key.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Set up accurate accounts for each guest upon check in (i.e., sharewiths, separate room/tax/incidentals, comp).
- Anticipate sold out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations.
- Block rooms in the computer and identify designated requirements and requests.
- Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem.
- Coordinate with Housekeeping to track readiness of rooms for check in.
- Review shift logs/daily memo books and document pertinent information in logbooks.
- Count bank at the beginning and end of shift. Balance and drop receipts according to Accounting specifications.
Additional Responsibilities
- Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
- Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information.
- Anticipate and address guests’ service needs.
- Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships with others.
- Ensure adherence to quality expectations and standards.
- Stand, sit, or walk for an extended period of time.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
- Perform other reasonable job duties as requested.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
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