Outlet Manager
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Sheraton Hotels & Resorts seeks an Outlet Manager to oversee restaurant, bar, and room service operations in Doha. The role involves supervising daily operations, maintaining sanitation standards, managing staff, and ensuring exceptional guest service.
Key Skills for This Role
Responsibilities
- Supervise and manage employees in restaurant, bar/lounge, and room service areas
- Maintain service and sanitation standards in all outlets
- Review staffing levels to meet guest service, operational, and financial objectives
- Lead and motivate the food and beverage team, providing coaching and mentoring
- Ensure compliance with food & beverage policies, standards, and procedures
- Handle guest problems and complaints to ensure satisfaction
- Manage financial aspects including purchasing and payment of invoices
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area OR 2 year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area
- Experience supervising restaurant operations and managing staff
- Knowledge of sanitation standards and food handling regulations
- Strong interpersonal and communication skills
Full Job Posting
Job Summary
- Areas of responsibility include Restaurants/Bars and Room Service, if applicable. Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods. Strives to continually improve guest and employ
Education And Experience
- High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
Managing Day to Day Operations
- Supervises and manages employees. Manages all day to day operations. Understands employee positions well enough to perform duties in employees' absence.
- Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
Leading Food and Beverage Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Ensures and maintains the productivity level of employees.
- Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
- Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow up and hands on management.
- Ensures compliance with all applicable laws and regulations.
- Ensures compliance with food handling and sanitation standards.
- Ensures staff understands local, state and Federal liquor laws.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Manages day to day operations, ensures the quality, standards and meets the expectations of the customers on a daily basis.
- Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
- Empowers employees to provide excellent customer service.
- Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
- Handles guest problems and complaints.
- Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
- Ensures corrective action is taken to continuously improve service results.
- Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
- Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
Managing and Conducting Human Resource Activities
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.
- Ensures employees are treated fairly and equitably. Strives to improve employee retention.
- Ensures employees receive on going training to understand guest expectations.
- Solicits employee feedback, utilizes an 'open door' policy and reviews employee satisfaction results to identify and address employee problems or concerns.
- Strives to improve service performance.
- Ensures recognition is taking place across areas of responsibility.
Additional Responsibilities
- Provides information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or in person.
- Analyzes information and evaluating results to choose the best solution and solve problems.
- Assists servers and hosts on the floor during meal periods and high demand times.
- Recognizes good quality products and presentations.
- Supervises daily shift operations in absence of Assistant Restaurant Manager.
- Oversees the financial aspects of the department including purchasing and payment of invoices.
About Sheraton
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity.
- When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937.
- At Sheraton, associates create a sense of belonging in more than 400 communities around the world.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Sheraton Hotels & Resorts
Guest Experience Expert
Jiddah, KSA
Sheraton Hotels & Resorts is seeking a Guest Experience Expert to deliver memorable guest experiences at the North Corniche property in Jeddah. The role involves processing operational needs, addressing guest requests, c
Front Desk Manager
Dubai, UAE
Sheraton Hotels & Resorts in Dubai is seeking a Front Desk Manager to oversee guest check-in/out, train and coach employees, and ensure exceptional service. The role requires at least 1 year of related work experience an
In Room Dining Manager
Doha, QAT
Sheraton Hotels & Resorts is hiring an In Room Dining Manager to oversee daily Room Service operations in Doha. This entry-level management role involves directing and training employees, ensuring guest satisfaction, and
All Day Dinning Manager
Doha, QAT
Sheraton Hotels & Resorts in Doha is seeking an All Day Dining Manager to oversee restaurant, bar, and room service operations. The role involves supervising daily operations, menu planning, maintaining sanitation standa
Guest Experience Expert
Dubai, UAE
Sheraton Hotels & Resorts is hiring a Guest Experience Expert to deliver memorable guest experiences through check-in, check-out, and a wide range of services. The role requires a hands-on approach, professional communic
F&B Service Expert
Doha, QAT
Additional Information Job Number 26068198 Job Category Food and Beverage & Culinary Location Al Corniche Street, Doha, Qatar, Qatar,VIEW ON MAP Schedule Full Time Located Remotely? N Position Type Non-Management Positio
F&B Service Expert
Doha, QAT
Sheraton Hotels & Resorts is hiring an F&B Service Expert (Guest Service Expert) to deliver memorable dining experiences. The role involves setting tables, serving guests, communicating with the kitchen, and maintaining
F&B Service Expert
Doha, QAT
Sheraton Hotels & Resorts is hiring an F&B Service Expert (Guest Service Expert) to deliver memorable dining experiences. The role involves setting tables, serving guests, communicating with the kitchen, and maintaining
Guest Experience Expert
Jiddah, KSA
Front Desk Manager
Dubai, UAE
In Room Dining Manager
Doha, QAT
All Day Dinning Manager
Doha, QAT
Guest Experience Expert
Dubai, UAE
F&B Service Expert
Doha, QAT
F&B Service Expert
Doha, QAT
F&B Service Expert
Doha, QAT