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All Day Dinning Manager

Sheraton Hotels & Resorts
Doha, QAT
Full Time
Manager
Onsite
3 days ago
Restaurant Operations ManagementCustomer ServiceTeam LeadershipMenu PlanningSanitation StandardsFinancial Management
Free

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Restaurant Operations ManagementCustomer ServiceTeam Leadership
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Job Overview

  • Job Number: 26085978
  • Category: Food and Beverage & Culinary
  • Location: Al Corniche Street, Doha, Qatar
  • Schedule: Full Time
  • Position Type: Management

Job Summary

  • Areas of responsibility include Restaurants/Bars and Room Service
  • Supervises daily restaurant operations and assists with menu planning
  • Maintains sanitation standards
  • Assists servers and hosts on the floor during peak meal periods
  • Strives to improve guest and employee satisfaction
  • Maximizes financial performance in areas of responsibility
  • Determines training needed and implements plan

Candidate Profile Education and Experience

  • High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area
  • OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area

Managing Day to Day Operations

  • Supervises and manages employees
  • Manages all day to day operations
  • Understands employee positions to perform duties in their absence
  • Maintains service and sanitation standards in restaurant, bar/lounge, and room service areas
  • Reviews staffing levels to ensure guest service, operational needs, and financial objectives are met

Leading Food and Beverage Team

  • Utilizes interpersonal and communication skills to lead and influence others
  • Encourages mutual trust, respect, and cooperation among team members
  • Serves as a role model
  • Identifies developmental needs and coaches others
  • Develops specific goals and plans to prioritize work
  • Ensures productivity level of employees
  • Provides leadership and vision to prioritize departmental goals
  • Ensures compliance with food & beverage policies, standards, and procedures
  • Ensures compliance with applicable laws and regulations
  • Ensures compliance with food handling and sanitation standards
  • Ensures staff understands liquor laws
  • Establishes open, collaborative relationships

Ensuring Exceptional Customer Service

  • Provides services above and beyond for customer satisfaction and retention
  • Improves service by communicating and assisting individuals to understand guest needs
  • Manages day to day operations to ensure quality and standards
  • Displays leadership in guest hospitality
  • Empowers employees to provide excellent customer service
  • Acts as guest service role model
  • Handles guest problems and complaints
  • Meets with guests informally to obtain feedback
  • Ensures corrective action is taken to improve service
  • Incorporates guest satisfaction in departmental meetings
  • Manages service delivery from point of entry to departure

Managing and Conducting Human Resource Activities

  • Provides guidance and direction to subordinates
  • Identifies educational needs and develops training programs
  • Ensures employees are treated fairly and equitably
  • Strives to improve employee retention
  • Ensures employees receive ongoing training
  • Solicits employee feedback and uses open door policy
  • Strives to improve service performance
  • Ensures recognition takes place across areas of responsibility

Additional Responsibilities

  • Provides information to supervisors, co workers, and subordinates
  • Analyzes information and evaluates results to solve problems
  • Assists servers and hosts on the floor during meal periods
  • Recognizes good quality products and presentations
  • Supervises daily shift operations in absence of Assistant Restaurant Manager
  • Oversees financial aspects including purchasing and payment of invoices

About Sheraton

  • Part of Marriott International portfolio
  • A place to gather and connect since 1937
  • Creates a sense of belonging in more than 400 communities worldwide
  • Mission to be 'The World's Gathering Place'

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