In Room Dining Manager
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Key skills for this role
About the Role
Sheraton Hotels & Resorts is hiring an In Room Dining Manager to oversee daily Room Service operations in Doha. This entry-level management role involves directing and training employees, ensuring guest satisfaction, and maintaining operating budgets.
Key Skills for This Role
Responsibilities
- Supervise and manage employees in Room Service operations
- Ensure compliance with all Room Service policies, standards and procedures
- Supervise daily shift operations and staffing levels
- Manage department's controllable expenses to achieve budgeted goals
- Interact with guests to obtain feedback on product quality and service levels
- Handle guest problems and complaints
- Train staff and monitor adherence to cash handling and credit policies
Requirements
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area
- OR 2 year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in food and beverage, culinary, or related professional area
Full Job Posting
Job Summary
- Entry level management position responsible for daily operations in Room Service.
- Directs, trains and assists employees to follow standards in delivery of food and beverage to guestrooms and hospitality suites.
- Assists in ensuring guest and employee satisfaction while maintaining the operating budget.
Candidate Profile Education and Experience
- High school diploma or GED; 4 years experience in food and beverage, culinary, or related professional area.
- OR 2 year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in food and beverage, culinary, or related professional area.
Core Work Activities Managing Day to Day Room Service Operations
- Supervises and manages employees. Manages all day to day operations.
- Ensures property policies are administered fairly and consistently.
- Communicates areas in need of attention to staff and follows up.
- Supervises daily shift operations and ensures compliance with Room Service policies.
- Supervises staffing levels to meet guest service, operational needs and financial objectives.
Leading Room Service Team
- Utilizes interpersonal and communication skills to lead, influence, and encourage others.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Provides guidance and direction to subordinates, including setting performance standards.
- Develops specific goals and plans to prioritize, organize, and accomplish work.
- Ensures and maintains productivity level of employees.
- Provides leadership, vision and direction to prioritize departmental goals.
- Celebrates successes and publicly recognizes contributions of team members.
- Communicates performance expectations in accordance with job descriptions.
- Ensures regular on going communication with employees.
- Establishes and maintains open, collaborative relationships with employees.
- Observes service behaviors and provides feedback.
Room Service Financial and Budgeting Goals
- Comprehends budgets, operating statements and payroll progress reports.
- Participates in management of department's controllable expenses to achieve or exceed budgeted goals.
Ensuring Exceptional Customer Service
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs.
- Manages day to day operations to ensure quality, standards and customer expectations.
- Emphasizes guest satisfaction during departmental meetings.
- Empowers employees to provide excellent customer service.
- Interacts with guests to obtain feedback on product quality and service levels.
- Sets a positive example for guest relations.
- Handles guest problems and complaints.
- Participates in employee performance appraisal process.
Conducting Human Resource Activities
- Identifies developmental needs of others and provides coaching, mentoring, or training.
- Supports departmental orientation program for new hires.
- Trains staff and monitors adherence to cash handling and credit policies.
Additional Responsibilities
- Provides information to supervisors, co workers, and subordinates by telephone, in written form, e mail, or in person.
- Analyzes information and evaluates results to solve problems.
- Recognizes good quality products and presentations.
About Marriott International
- Marriott International is an equal opportunity employer.
- Sheraton Hotels & Resorts has been a place to gather and connect since 1937.
- Associates create a sense of belonging in more than 400 communities worldwide.
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