Guest Experience Expert
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Key skills for this role
About the Role
Sheraton Hotels & Resorts is hiring a Guest Experience Expert to deliver memorable guest experiences through check-in, check-out, and a wide range of services. The role requires a hands-on approach, professional communication, and the ability to stand or walk for extended periods.
Key Skills for This Role
Responsibilities
- Give guests a smooth check in and check out experience
- Build and deliver memorable and unique guest experiences
- Take initiative to deliver a wide range of services that guide guests through their entire stay
- Process operational needs, address guest requests, complete reports, and share highlights of the local area
Requirements
- High school diploma or G.E.D. equivalent
- No related work experience required
- No supervisory experience required
- Ability to stand, sit, or walk for an extended time
- Ability to move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
Full Job Posting
Position Summary
- Our jobs aren’t just about giving guests a smooth check in and check out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to mov
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: No related work experience.
- Supervisory Experience: No supervisory experience.
- License or Certification: None
Additional Information
- Creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional.
- Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance).
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