Supervisor
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Key skills for this role
About the Role
Chloé seeks a Supervisor to act as an ambassador, supporting the store manager in leading the team and overseeing boutique operations. The role involves driving client relationships, monitoring sales performance, and ensuring operational excellence.
Key Skills for This Role
Responsibilities
- Lead the team to initiate and develop long term client relationships
- Monitor CRM targets and ensure proper use of CRM tools
- Supervise sales on the floor to improve business performance
- Assist store manager in analyzing sales figures and creating action plans
- Organize team briefings and maintain high motivation levels
- Ensure impeccable boutique environment and team grooming
Requirements
- Experience in luxury retail or similar supervisory role
- Strong client relationship and CRM skills
- Ability to lead and motivate a team
- Knowledge of boutique operations and stock management
Full Job Posting
Role Overview
- A Chloé Supervisor is an ambassador of the maison, welcoming guests and supporting the store manager in leading the team and supervising boutique operations.
Key Responsibilities
- Leads the team to initiate and develop long term relationships with clients
- Monitors CRM targets for boutique and per stylists and helps the team to reach them
- Ensures proper use of CRM tools and follows up on individual CRM tasks
- Supervises client database with consistent follow up of staff client books
- Coordinates contact campaigns, gifting campaigns and other client activations
- Leads by example and supervises sales on the floor to improve business performance
- Ensures full engagement of the team with omnichannel services
- Assists Store Manager in analysing sales figures and co creates action plans
- Motivates the team to reach boutique and individual targets
- Organizes energizing team briefings and ensures high motivation
- Maintains excellent product knowledge and follows up on training
- Supervises impeccable boutique environment and teams grooming
Who We Look For
- People who demonstrate entrepreneurship, togetherness, excellence, creativity and positive impact
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