Stylist - Temp
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Key skills for this role
About the Role
Chloé seeks a Stylist to serve as an ambassador of the Maison, welcoming guests and building long-term client relationships. The role involves delivering exceptional customer service, achieving sales and CRM targets, and supporting omnichannel business operations.
Key Skills for This Role
Responsibilities
- Deliver exceptional customer service and develop long term relationships with clients
- Engage in CRM actions to reach targets and implement personalized re contact campaigns
- Consistently capture client data and take notes of qualitative information
- Know portfolio of customers, particularly VVICs and VICs
- Use omnichannel services to grow sales and achieve store and individual KPI targets
- Complete trainings and participate in commercial activities set by management
- Maintain impeccable store environment, BOH, and grooming
- Proactively inform management of any structural repair needed in store
- Implement guidelines related to store and management, participate in inventories
- Support after sales clients and follow up to ensure impeccable sales and after sales service
- Comply with established Richemont policies and standards
Requirements
- Ability to deliver exceptional customer service and develop long term relationships
- Awareness of CRM targets and ability to engage in actions to reach them
- Ability to implement personalized re contact campaigns and utilize clienteling tools
- Consistently capture client data and take notes of qualitative information
- Knowledge of VVIC and VIC portfolio management
- Ability to use omnichannel services to grow sales
- Awareness of store and individual sales and KPI targets
- Complete trainings and participate in commercial activities
- Maintain impeccable store environment, BOH, and grooming
- Support after sales clients and follow up to ensure impeccable service
- Comply with established Richemont policies and standards
Full Job Posting
Role Overview
- A Chloé Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloé family.
- He/She is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
Key Responsibilities
- Client Relationship Owner: Delivers exceptional Customer Service and takes pride in developing long term relationships.
- Is aware of CRM targets and actively engages in all actions to reach them.
- Implements personalized re contact campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe.
- Consistently captures client data and takes notes of ALL qualitative information.
- Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles.
- Omnichannel Business Partner: Has at heart to offer excellent customer service and delivers strong business performance.
- Uses all omnichannel services available to grow sales.
- Is aware of store and individual sales and KPI targets and actively engages in all actions to reach them.
- Actively completes trainings and participates in ALL commercial activities set by the SM/ASM/HO.
- Consistently works to achieve given sales, KPIs and CRM targets.
- Is aware of local trading environment and competitors' activities.
- Operations Excellence Supporter: Ensures impeccable store environment, BOH and grooming at any time of the day and supports colleagues and managers.
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