Stylist
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Key skills for this role
About the Role
Chloé is seeking a Stylist to serve as an ambassador of the Maison, welcoming guests and building long-term client relationships. The role involves delivering exceptional customer service, achieving sales and CRM targets, and supporting store operations.
Key Skills for This Role
Responsibilities
- Welcome guests and provide an exceptional customer experience as an ambassador of the Maison
- Develop and maintain long term client relationships, capturing client data and notes
- Achieve individual and store sales and KPI targets, utilizing omnichannel services
- Support store operations including inventory, after sales service, and compliance with policies
Requirements
- Ability to deliver exceptional customer service and develop long term relationships
- Awareness of CRM targets and ability to engage in clienteling activities
- Strong business performance and sales orientation
- Ability to maintain impeccable store environment and grooming standards
Full Job Posting
Role Overview
- A Chloe Stylist is an ambassador of the Maison, in charge of welcoming every guest into the Chloe family.
- He/she is a trustworthy advisor to clients and a reliable team player that thrives to provide the best experience.
A CHLOE STYLIST Is
- A Client Relationship owner
- Delivers exceptional Customer Service and takes pride in developing long term relationships
- Is aware of CRM targets and actively engages in all actions to reach them
- Implements personalised REACH out campaigns and utilises all clienteling tools available
- Consistently captures client data and takes notes of all qualitative information
- Knows his/her portfolio of customers, and in particular the VVICs and VICs he/she handles
- An omnichannel business partner
- Has at heart to offer excellent customer service and delivers strong business performance
- Uses all omnichannel services available to grow sales
- Is aware of store and individual sales and KPIs targets and actively engages in all actions to reach them
- Actively completes trainings and participates in all commercial activities
- Consistently works to achieve given sales, KPIs and CRM targets
Operations Excellence Supporter
- Ensures impeccable store environment, BOH and grooming at any time of the day
- Proactively informs SM/ASM of any structural repair needed in store
- Implements all guidelines related to store and BOH management and participates in inventories
- Supports after sales clients and follows up to ensure impeccable after sales service
- Complies with established Richemont policies and standards
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