Supervisor - Commercial Lines Claims

Transguard Workforce Solutions

Supervisor - Commercial Lines Claims

Job Summary

1. Strategic Responsibilities

• Provide professional support to the Assistant Manager (Commercial Lines Claims - Dubai) in day to day claims handling.
• Contribute to developing and implementing long‑term strategies and objectives aligned with the Claims Department’s goals.
• Assist in formulating and documenting medium- and short‑term operational plans for the department.

Policies, Processes & Compliance

• Ensure compliance with all departmental policies, procedures, and regulatory requirements to maintain a controlled and consistent operational environment.

Claims Management

• Supervise end‑to‑end claims operations for Engineering, Liability, and Marine Lines, ensuring efficiency, reduced cycle time, and timely customer service.
• Manage team performance using KPIs related to claims quality, productivity, and service levels.
• Ensure claims settlements comply with policy terms, authority matrices, and legal considerations.
• Oversee establishment, review, and accuracy of claim reserves as per approved procedures.
• Seek guidance from Senior Manager regarding appointment and oversight of loss adjusters.
• Ensure timely follow-up of cash calls from reinsurers and receipt of funds.
• Supervise salvage disposal and third‑party recoveries, ensuring maximized financial outcomes.

Customer Satisfaction

• Maintain high customer service standards, address claim-related queries promptly, and contribute to improved customer satisfaction levels.

Claim Rejections & Investigations

• Review and refer invalid claims to the Senior Manager/EVP as per authority matrix.
• Identify suspicious claims for audit and support investigations.
• Provide technically sound justifications for claim rejections.

Reporting

• Prepare and submit accurate and timely operational reports to management in compliance with department schedules.

Job Requirements

• Education: Bachelor’s degree required.
• Insurance certifications preferred.
• A minimum of 4-6 years of relevant commercial lines claims experience within a UAE based insurance company is required.
• Relevant experience in managing a Team
• Full professional proficiency in English and strong communication skills