Subject Matter Expert (Loyalty)
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Revolut is looking for a Subject Matter Expert to own invoicing and payments for Shops merchants. The role sits at the intersection of Operations, Finance, and Support, involving monthly revenue reports, invoicing, transaction reports, and payment tracking.
Key Skills for This Role
Responsibilities
- Oversee monthly revenue reporting and invoicing workflows for Shops merchants
- Ensure data integrity by reconciling revenue across internal finance and product systems
- Execute the issuance of accurate invoices based on specific merchant commercial terms
- Distribute comprehensive transaction reports to provide merchants with clear financial insights
- Lead communication as the main point of contact for billing and payment inquiries
- Handle the investigation and resolution of billing discrepancies or merchant disputes
- Maintain a pulse on payment status and follow up on any overdue accounts
- Leverage SQL and data tools to analyse transaction sets and troubleshoot technical issues
- Drive process improvements for invoicing, workflows, documentation, and team training
- Collaborate with Sales, Product, and Finance to solve root causes and improve outcomes
Requirements
- Fluency in English
- Experience in merchant support, preferably in a fintech or marketing environment
- Impressive analytical skills and confidence working with data, including Google Sheets/MS Excel and SQL
- Exceptional attention to detail and problem solving
- Excellent communication and collaboration skills
- Ability to manage multiple merchants, deadlines, and follow ups simultaneously
Full Job Posting
About The Role
- Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most.
- We’re looking for a detail oriented, data driven Subject Matter Expert to own invoicing and payments for our Shops merchants.
- You’ll sit at the intersection of Operations, Finance, and Support and run monthly revenue reports, issue invoices, share transaction reports with merchants, and track payments where needed.
What You'll Be Doing
- Overseeing monthly revenue reporting and invoicing workflows for Shops merchants
- Ensuring data integrity by reconciling revenue across internal finance and product systems
- Executing the issuance of accurate invoices based on specific merchant commercial terms
- Distributing comprehensive transaction reports to provide merchants with clear financial insights
- Leading communication as the main point of contact for billing and payment inquiries
- Handling the investigation and resolution of billing discrepancies or merchant disputes
- Maintaining a pulse on payment status and following up on any overdue accounts
- Leveraging SQL and data tools to analyse transaction sets and troubleshoot technical issues
- Driving process improvements for invoicing, workflows, documentation, and team training
- Collaborating with Sales, Product, and Finance to solve root causes and improve outcomes
What You'll Need
- Fluency in English
- Experience in merchant support, preferably in a fintech or marketing environment
- Impressive analytical skills and confidence working with data, including Google Sheets/MS Excel and SQL
- Exceptional attention to detail and problem solving
- Excellent communication and collaboration skills, with the ability to work cross functionally
- The ability to manage multiple merchants, deadlines, and follow ups simultaneously
Nice to have
- Experience in B2B or merchant facing environments (e.g., ecommerce, fintech, SaaS, marketplaces)
- Expertise in invoicing, payments, or collections workflows
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Revolut
Business Risk Manager (Business)
Abu Dhabi, UAE
Revolut seeks a Business Risk Manager to sit within the first line of defence, taking an analytical approach to developing sustainable growth strategies aligned with operational risk frameworks. The role involves identif
Business Risk Manager (Business)
Dubai, UAE
Revolut is looking for a Business Risk Manager to join the first line of defence, taking an analytical approach to developing sustainable growth strategies aligned with operational risk frameworks. You will identify, ass
Phone Support Specialist - Arabic
Abu Dhabi, UAE
The employer is seeking an Arabic-speaking Phone Support Specialist to provide customer support for Revolut's financial super app. The role involves handling phone inquiries, resolving issues, and collaborating with inte
Legal Counsel (Complaints and Disputes)
Abu Dhabi, UAE
Revolut is seeking a Legal Counsel to handle customer complaints on external dispute resolution platforms and early-stage litigation. The role involves internal investigations, representing the company before dispute for
Legal Counsel (Complaints and Disputes)
Dubai, UAE
Revolut is looking for a Legal Counsel to handle customer complaints on external dispute resolution platforms and early-stage litigation. The role involves running investigations, representing Revolut before forums, and
Demand Generation Manager (ABM)
Abu Dhabi, UAE
Revolut is looking for a Demand Generation Manager to oversee enterprise pipeline generation strategy and execution for Revolut Business globally. The role involves developing account-based marketing strategies, leading
Subject Matter Expert (Local Payments)
Abu Dhabi, UAE
Revolut is looking for a Subject Matter Expert with solid experience in local payments to establish payments infrastructure, manage relationships with payment systems, ensure compliance, and oversee end-to-end payment op
Demand Generation Manager (ABM)
Dubai, UAE
Revolut is seeking a Demand Generation Manager to lead enterprise pipeline generation and ABM strategy for Revolut Business globally. The role involves developing multi-channel campaigns, aligning with sales, and optimiz
Business Risk Manager (Business)
Abu Dhabi, UAE
Business Risk Manager (Business)
Dubai, UAE
Phone Support Specialist - Arabic
Abu Dhabi, UAE
Legal Counsel (Complaints and Disputes)
Abu Dhabi, UAE
Legal Counsel (Complaints and Disputes)
Dubai, UAE
Demand Generation Manager (ABM)
Abu Dhabi, UAE
Subject Matter Expert (Local Payments)
Abu Dhabi, UAE
Demand Generation Manager (ABM)
Dubai, UAE