Legal Counsel (Complaints and Disputes)
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Key skills for this role
About the Role
Revolut is seeking a Legal Counsel to handle customer complaints on external dispute resolution platforms and early-stage litigation. The role involves internal investigations, representing the company before dispute forums, and providing legal advice to business stakeholders.
Key Skills for This Role
Responsibilities
- Run internal fact finding investigations
- Handle external dispute resolution complaints in accordance with local laws and regulations
- Represent Revolut before external dispute resolution forums
- Work on early stage or less complex litigation, such as pre action letters, responses to claims, and case reviews
- Assist Legal Counsels within EEA branches with ad hoc work and advice
- Analyse case outcomes to identify weak points and remediate them
- Cooperate closely with other departments during case investigations
Requirements
- Bachelor's and master's degree in law (or equivalent in Hungary)
- Qualified lawyer or registered with the Hungarian Bar Association
- 2+ years of legal experience as a private practice lawyer dealing with financial services
- Fluency in English with exceptional communication skills
- Analytical mindset and strategic thinking skills
- Ability to work in fast paced environments under tight deadlines
Full Job Posting
About the Role
- The Legal team turns complexity into clarity by partnering with teams across Revolut to provide sharp, practical advice that helps the business move fast while staying protected.
- We’re looking for a Legal Counsel to handle incoming customer complaints on external dispute resolution platforms and during early stages of litigation.
What You'll Be Doing
- Running internal fact finding investigations
- Handling external dispute resolution complaints in accordance with local laws and regulations
- Representing Revolut before external dispute resolution forums
- Working on early stage or less complex litigation, such as pre action letters, responses to claims, and case reviews
- Assisting Legal Counsels within our EEA branches with ad hoc work and advice
- Identifying, analysing, resolving issues, and helping to implement improvements that make an impact
- Analysing case outcomes to identify weak points and remediate them
- Actively contributing to a culture where the fair treatment of customers is a priority
- Seeking to go above and beyond the role by taking real ownership of problems, policies, or procedures from end to end
- Cooperating closely with other departments during case investigations
What You'll Need
- A bachelor’s and master's degree in law (or equivalent in Hungary)
- To be a qualified lawyer or registered with the Hungarian Bar Association
- 2+ years of legal experience as a private practice lawyer dealing with financial services
- Fluency in English with exceptional communication skills
- An analytical mindset to investigate and get to the root of a problem
- To be resourceful and know where and how to obtain relevant information
- Strategic thinking skills to best utilise means of redress (e.g., refunds, negotiations)
- Impressive problem solving skills with the ability to use analysis and resources to efficiently resolve a complex case
- The ability to excel both independently and in a team environment
- A track record of working in fast paced environments and making sound judgements under tight deadlines
Nice to have
- A background in fintech
- Familiarity with all stages of litigation, alternative dispute resolution, and regulatory matters
- Experience in disputes resolution within a top law firm
- In house experience
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