Strategic Consultant
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Key skills for this role
About the Role
The role involves managing Microsoft 365 projects, providing technical consultation, and delivering training while ensuring customer satisfaction and effective communication.
Key Skills for This Role
Responsibilities
- Serve as technical lead for delivery of services engagements
- Architect and deploy enterprise implementations for AvePoint and Microsoft technology stack
- Provide expert guidance on AvePoint and associated cloud technologies
- Deliver training sessions to customers via web or onsite
- Compile technical documentation and service deliverables
- Set client expectations and manage deliverables
- Provide technical support, product demonstration, and solution consultation
- Propose and design technical solutions including prototypes and proofs of concept
Requirements
- Experience as a technical consultant/architect on AvePoint solutions
- Expertise in Microsoft 365 and SharePoint
- Ability to deliver training sessions to customers
- Strong communication and client management skills
Full Job Posting
Role Overview
- As a Strategic Consultant, you are a key technical consultant/architect on AvePoint's solutions and services engagements with clients both remotely and on site.
- This role will evaluate, manage and deliver on projects that accelerate customer adoption of their Microsoft investments.
Responsibilities
- Serving as the technical lead and consultant for the delivery of services engagements ranging from management, migration and protection of Microsoft 365 and SharePoint through the implementation of AvePoint tools and solutions.
- Architecting, configuring, and deploying enterprise implementations for the AvePoint product line and the Microsoft technology stack, including next generation product stack.
- Offer expert guidance on AvePoint and associated Cloud technologies.
- Delivering training sessions to customers through web based conferences or onsite at customer's location.
- Implementing proposed technical strategies and solutions to satisfy customers business needs.
- Acting as the customer advocate and liaison for product management and development.
- Compiling technical documentation of projects and implementations as well as service deliverables.
- Effectively and accurately setting client expectations and deliverables.
- Playing the role of an on the ground technical resource by providing technical support, product demonstration, and/or solution consultation.
- Proposing and/or designing technical solutions, which include creating prototypes and proofs of concept to assist the product selection process.
- Providing validation and readiness of AvePoint products against technical and business requirements.
- Servicing various technical projects for internal purposes and advancing internal QA and Scenario testing with virtualized infrastructures and technologies.
Success Metrics
- Project and explain ROI, Business Value delivered, and Rate of Change.
- Drive Service Delivery Success, Manage Stakeholder Engagement, Drive Customer Experience, Guarantee End User Satisfaction, Monitor Technical Debt Index.
- Balance speed, value and quality.
Candidate Profile
- We look for people who value agility, passion and teamwork; those who can bring fresh ideas to the table and want the opportunity to learn, grow, and expand their careers.
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