Store Supervisor, Sports
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Key skills for this role
About the Role
GMG is looking for a Store Supervisor for its Sports retail stores in Abu Dhabi. The role involves driving sales, managing store operations, and leading a team to ensure exceptional customer service.
Key Skills for This Role
Responsibilities
- Support in delivering store annual sales targets
- Maintain proper coverage and schedule to ensure high levels of customer service
- Conduct store operations audits to ensure compliance with standard operating policies
- Oversee after sales processes and ensure adherence to repair/return policies
- Ensure customer needs are met and complaints are resolved
- Ensure visual merchandising standards are achieved
- Generate and analyze sales reports to maximize stock potential
- Execute store operations including cash handling, inventory taking, and record keeping
- Maintain loss prevention standards and ensure compliance with cash handling and fraud prevention
- Manage inventory including inbound movement, receiving, stocking, restocking, transfers, and discrepancies
- Define goals and KPIs for team members and implement performance management process
- Develop talent within the team by providing guidance, mentoring, and coaching
Requirements
- Bachelor's degree in any discipline
- Minimum 4 5 years of relevant experience with at least 3 years in a similar supervisory role in retail operations
- Fluent English (written and spoken)
Full Job Posting
Who we are
- GMG is a global well being company retailing, distributing and manufacturing a portfolio of leading international and home grown brands across sport, food and health sectors.
- Its vision is to inspire people to win in ways that make the world better.
- GMG's investments span across four key verticals: GMG Sports, GMG Food, GMG Health, and GMG Consumer Goods.
About the role
- The role holder is responsible for providing support in driving sales through the performance and development of the Store Sales team.
- The role is also responsible for ensuring the delivery of exceptional operational, commercial and customer service standards.
Core Responsibilities
- Supports in delivering the store annual sales targets
- Assists in maintaining proper coverage and schedule so as to ensure the store maintains high levels of customer service
- Conducts store operations audits to ensure compliance with the required store standard operating policies
- Oversees the store's after sales processes and ensures full adherence to repair/return policies and procedures through proper communication with internal stakeholders.
- Ensures customer needs are met, complaints are resolved and customer service provided is of exceptional standard; identifies current and future customer requirements by establishing rapports with potential and existing customers
- Ensures that visual merchandising standards are achieved and that products are displayed in accordance with brand policy
- Ensures promotions and pricing are accurate and in tune with company standards and policies.
- Generates and analyzes sales reports and provides insights to maximize stock potential; reports on the performance of new and core collections
- Submits daily invoices and sales recap to Finance
- Executes store operations including cash handling, inventory taking and record keeping in line with company's standard operating procedures
- Maintains proper loss prevention standards and ensures compliance with cash handling, fraud and theft of products
- Manages inventory such as in bound movement of goods, receiving, stocking, restocking, transfers and managing inventory discrepancies
People Management
- Defines goals and key performance indicators for each member of the team and ensures effective implementation of the GMG's performance management process
- Develops talent within the team by providing guidance, mentoring and coaching to achieve the defined goals
- Drives a culture of feedback and coaching in the Business Unit/ Department by providing feedback on an ongoing basis, identifying development needs and coaching the employees on the areas of improvement
Qualifications / Skills
- Bachelor's degree in any discipline
- A minimum of 4 5 years of relevant experience with at least 3 years in a similar supervisory role in retail operations
- Fluent English (written and spoken)
- Industry expertise
- Product/Category knowledge
- Customer Orientation
- MS Office and Tools
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