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Manager / Senior Manager - E-commerce

GMG
Dubai, UAE
Full Time
Manager
Today
E commerce ManagementP&L ManagementPerformance MarketingDigital MarketingSupply Chain ManagementStakeholder Management
Free

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E commerce ManagementP&L ManagementPerformance Marketing
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Role Summary

  • As the Ecommerce Manager/ Senior Manager, you are the “owner” of your digital platforms. You hold full 360 degree accountability for the P&L, strategy, and operational excellence of the ecommerce business. You don't just manage a platform; you own the entire value chain—integrating buying, performan

Key Success Drivers including Accountabilities and Responsibilities

  • P&L Ownership: Full accountability for the top line revenue and bottom line EBIT for all assigned platforms.
  • Budgeting & Forecasting: Plan budget and monthly rolling forecasts, ensuring marketing spend, operational costs, and inventory investments align with growth targets.
  • Strategic Buying Involvement: Partner with the Buying & Merchandising teams to influence seasonal range selection and OTB (Open to Buy) plans, ensuring the product mix is optimized for digital demand and regional market trends.
  • Trade and Digital Marketing Planning: Lead the digital and commercial calendar, orchestrating high impact promotional events and brand moments across all digital touchpoints.
  • Performance Marketing Oversight: Direct the growth team to ensure ROAS, CR, and sessions targets are met. You own the bridge between marketing traffic and commercial conversion.
  • End to End Operations: Take ownership of the fulfillment ecosystem, working with logistics and warehouse teams to optimize "click to deliver" times and reduce return rates.
  • Technology & UX: Drive the technology roadmap for your ecommerce platforms, ensuring a frictionless, mobile first journey that maximizes UPT (Units Per Transaction) and AOV (Average Order Value).
  • Customer Lifecycle: Own the customer retention and loyalty metrics, ensuring the post purchase experience reinforces brand equity and drives repeat purchases.
  • Omnichannel Integration: Bridge the gap between digital and physical retail, ensuring a seamless "One Brand" experience for the customer.

Functional/ Technical Competencies

  • Analytical and Commercial
  • Financial
  • Marketing and Digital Marketing
  • Ecommerce System Architecture
  • Supply Chain and Operations
  • Stakeholder Management

Education & Experience

  • Bachelor's degree in business, marketing, or a related field (Master's degree preferred).
  • 10 years + 5 years related experience in a similar role

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