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Store Manager -Modora (Home Division)

GMG
Dubai, UAE
Full Time
Manager
Onsite
3 weeks ago
Retail managementP&L managementProject salesMade to order workflowVisual merchandisingCRM
Free

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Retail managementP&L managementProject sales
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Responsibilities

  • Own the showroom's commercial performance: retail sales, project sales, footfall conversion, average order value and the monthly budget.
  • Manage the store P&L and operating costs and apply the retail commission scheme accurately and fairly across the floor.
  • Forecast, track and report performance, and act on trends across both retail and project revenue.
  • Lead, develop and hold accountable two distinct disciplines on one floor: interior designers and retail salespeople.
  • Recruit, onboard, coach and performance manage both groups against monthly and quarterly targets.
  • Keep the designer (project value / margin) and salesperson (per item retail) reward pools aligned.
  • Own the made to order pipeline end to end: client brief, specification sheet, factory feasibility, client sign off, quotation, order, production tracking, quality control, delivery and installation.
  • Enforce the process rule gates: no quotation before feasibility is confirmed; the specification is signed before any price; one controlled specification sheet per item; and the production partner is never disclosed to the client.
  • Hold lead times, quality and margin across every custom order, and keep the order tracker current.
  • Drive cabinetry as a core category and lead the sale of high value, whole room and villa projects.
  • Quote, negotiate and close projects while protecting project margin.
  • Build the project pipeline and convert showroom interest into specified, delivered projects.

Designer to Sales Handoff Discipline

  • Operate the handoff model: the originator keeps the client, a referral share rewards the salesperson who passes a project, and a clear trigger decides when a designer takes the lead.
  • Maintain clean lead logging and attribution, resolve double claims, and ensure that passing a project client is always a gain, never a loss, for the salesperson.

Flagship Visual Merchandising

  • Hold the flagship floor to a designer grade visual standard: layout, room sets, vignettes and product storytelling.
  • Plan and execute seasonal resets and new range launches across 3,000 sqm.

Concession / Shop in Shop Coordination

  • Coordinate the in showroom concession program on the shared floor: shared staffing, visual merchandising standards, footfall and POS integration.
  • Protect Modora's curation and positioning and turn concession traffic into Modora's own furniture and project sales.

Client, Designer & Trade Relationships

  • Build and host the interior designer, architect and stylist base that drives specified project work.
  • Represent Modora to high value retail and project clients and convert designer trust into projects.

Operations, Stock & Compliance

  • Run day to day showroom operations, display stock and inventory, and delivery / installation coordination.
  • Ensure compliance with company policy, health & safety and loss prevention standards.

People Management

  • The incumbent leads two distinct but interdependent disciplines on a single floor — a team of interior designers and a team of retail salespeople.
  • Sets individual and team objectives aligned to the showroom budget and the project pipeline.
  • Recruits, onboards and develops both disciplines, applies structured performance management against monthly and quarterly targets.
  • Owns the designer to sales handoff so that project potential clients are passed and credited cleanly.

Functional/Technical Competencies

  • Must combine premium furniture retail leadership with genuine project sales and made to order fluency.
  • Essential capabilities include running a large, design led showroom floor and its P&L.
  • Leading and developing both interior designers and commissioned salespeople.
  • Driving metrics: footfall, conversion, average order value, project pipeline and project margin.
  • Command of a made to order / customization workflow: interpreting client briefs, specification sheets, dimensions, materials, finishes, fabric or client's own material.
  • Managing factory feasibility and lead times, tracking production through to delivery and installation.
  • Ability to quote and close cabinetry and whole room or villa projects, protect margin under negotiation.
  • Run a clean lead attribution and handoff system between designers and salespeople.
  • Strong visual merchandising judgement to a designer standard.
  • Coordination of an in showroom concession programme.
  • Disciplined use of POS, CRM and stock management systems.

Job Requirement

  • Bachelor's degree in Business, Retail Management, Interior Design or a related field.
  • Minimum 10 years' experience in premium furniture, interiors or design led retail, including at least 5 years managing a large showroom or flagship floor and leading a sales team.
  • Demonstrable experience of project based / interior design selling and of made to order or customized furniture is strongly preferred.
  • Interior design, space planning or project management qualification an advantage.
  • A valid UAE driving license is useful for client site and project visits.
  • Fluent professional English (written and spoken) essential. Arabic is an advantage for the local clientele.
  • Confident with POS / ERP (D365 or equivalent), CRM and stock management tools; strong commercial numeracy; visual merchandising and space planning ability.

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