Store Manager - Maison Margiela, The Grove
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Key skills for this role
About the Role
Chalhoub Group seeks an experienced Store Manager for Maison Margiela in Abu Dhabi. You will lead daily operations, drive sales, manage staff, and ensure exceptional customer service in a luxury retail environment.
Key Skills for This Role
Responsibilities
- Meet store sales and target goals
- Maximize profitability through optimization and controlling of expenses
- Reach the achievement of Key Performance Indicators
- Provide strong customer service and follow up with clients
- Train store employees on customer service programs
- Report strengths and areas of development for store personnel to management
- Promote a positive, professional and sales oriented environment
- Assign work load appropriately among store employees
- Organize and lead store meetings
- Assist with monitoring store merchandise standards and visual merchandising
- Minimize stock loss by implementing control policies and procedures
- Assist with organizing and carrying out accurate stock inventory
Requirements
- Currently based in the UAE
- Experience in leadership role within luxury or high end retail
- Communication Proficiency (Arabic or Russian Language would be an added benefit)
- Extensive experience in a client driven environment, within a store leadership role
- Leadership skills
- Excellent customer services skills
- Highly organized with exceptional time management skills
Full Job Posting
Overview
- On behalf of OTB, we are seeking a highly motivated and experienced Store Manager who will be responsible for leading our new Maison Margiela in Abu Dhabi.
Key Responsibilities
- Meet store sales and target goals
- Maximize profitability through optimization and controlling of expenses
- Reach the achievement of Key Performance Indicators
- Strong customer service skills to provide courteous and precise customer satisfaction
- Follow up with clients through telephone calls, letters, cards and special announcements
- Train store employees on accurate use of store training programs
- Report to management team the strengths and areas of development for store personnel
- Promote a positive, professional and sales oriented environment
- Assign work load appropriately and effectively among store employees
- Organize and lead store meetings as directed by the management team
- Assist with monitoring store merchandise standards and needs
- Minimize stock loss by implementing and executing all control Policies and Procedures
What You’ll Need To Succeed
- Currently based in the UAE
- Experience in leadership role within luxury or high end retail
- Communication Proficiency (Arabic or Russian Language would be an added benefit)
- Extensive experience in a client driven environment, within a store leadership role
- Leadership skills
- Excellent customer services skills
- Highly organized with exceptional time management skills
What We Can Offer You
- Health care
- Child education contribution
- Remote and flexible working policies
- Exclusive employee discounts
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