Part-Time Fragrance Consultant, YSL - The Grove (Emiratisation)
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Key skills for this role
About the Role
Chalhoub Group seeks a Part-Time Fragrance Consultant for YSL at The Grove to achieve sales targets and deliver exceptional customer service. The role involves representing the brand, building customer relationships, and maintaining operational standards.
Key Skills for This Role
Responsibilities
- Represent the brand by communicating its values and philosophy through all activities and interactions with customers and other team members
- Generate sales, achieve line and sales targets, using fragrance and ensure all sales and operational policies are followed
- Maintain a solid and accurate customer database to build strong relationships and create future potential selling opportunities
- Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
- Participate in brand events inside or outside the store and push fragrance sales during events, promotions and launches
- Stay ahead of latest trends, products and competitors
- Take ownership of the customer’s experience by delivering exceptional service and bringing to life the brand’s customer journey at all touchpoints
- Demonstrate usage and benefits of various brands and products in alignment with retail policies
- Use clienteling techniques and tools to virtually connect with customers and build one on one relationships
- Maintain all operating standards by ensuring merchandising levels, stock replenishment and organizing display as per VM guidelines
- Report stock shortages using stock order form and ensure stock receipt as per set procedures
- Generate and maintain daily sales reports, post launch sales tracking and sell out tracking at store level
Requirements
- 2 years of experience in the beauty industry is a plus
Full Job Posting
What You'll Be Doing
- Our Perfumes Consultant is responsible for achieving optimum sales and targets by ensuring a high level of customer service and professional standards and is responsible for giving perfume advice to their clients and guiding them through perfumes and allergies routines with suitable products.
Key Responsibilities
- Represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
- Generate sales, while achieving line and sales targets, using fragrance and ensure all sales and operational policies are followed.
- Maintain a solid and accurate customer database to build strong relationship with customers and create future potential selling opportunities
- Promote the Group’s loyalty program (MUSE) and increase enrollment rate and new customer acquisition
- To have an understanding of brand’s online offers and activities
- Participate to the brand’s events when required inside or outside the store and push fragrance sales during events, promotions and launches.
- Be flexible to support other stores and team members when required
- Stay ahead of latest trends, products and competitors
- Take ownership of the customer’s experience by delivering an exceptional service and bringing to life the brand’s customer journey at all different touchpoints (physical and digital) through building rapport, sharing product knowledge and expert’s advice, proactively catering to customers’ needs, in
- Demonstrate usage and benefits of various brands and products in alignment with the retail policies.
- Use clienteling techniques and tools to virtually connect with customers, build one on one relationships based on trust to drive loyalty.
- Maintain all operating standards by ensuring merchandising levels, stock replenishment and organizing display as per the brand’s VM guidelines
What You'll Need To Succeed
- 2 years of experience in the beauty industry is a plus.
What We Can Offer You
- We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments within your role or through internal mobility.
- We strive to provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
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