Store Manager - Jacquemus, The Grove
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Key skills for this role
About the Role
Chalhoub Group is hiring a Store Manager for Jacquemus at The Grove in Abu Dhabi. The role involves driving sales, building VIP customer relationships, leading the team, and ensuring operational excellence in luxury retail.
Key Skills for This Role
Responsibilities
- Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions
- Define, execute and monitor the store action plan to achieve sales targets and KPIs
- Manage the customer database to build strong relationships with customers and create future potential selling opportunities
- Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders
- Provide a clear vision to the team about the business and store’s vision and key directions
- Identify, recruit, develop and retain strong talents
- Create a positive work environment based on trust, respect and fairness
- Act as a coach for the team members and promote growth mindset
- Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience
- Use the clienteling approach and techniques with a focus on VIPs
- Ensure all sales and operational policies and procedures are followed and maintained in the store
- Ensure e commerce orders are prepared and processed within the set SLAs
Requirements
- Leadership experience in Luxury fashion retail
- Ready to step into a Store Manager role and based in the UAE
- People focused approach, with the ability to motivate, coach, and develop a high performing team
- Strong commercial mindset, confident in reading KPIs, understanding business performance, and taking actions that drive results
- Genuine passion for fashion and client experience
- Operational and VM strength, ensuring store standards, product presentation, and daily operations run smoothly
Full Job Posting
Company Overview
- Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades.
- The Group has curated a portfolio of over 10 owned brands and strengthened its distribution and marketing expertise for over 400 international names.
- It delivers seamless omnichannel experiences across more than 950 stores, online platforms, and mobile apps.
What You'll Be Doing
- Our Store Manager is responsible for driving the store business.
- They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.
Drive the Business
- Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.
- Define, execute and monitor the store action plan to achieve sales targets and KPIs.
- Manage the customer database to build strong relationship with customers and create future potential selling opportunities.
- Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back office team.
- Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
- Think hybrid by leveraging all type of point of sales online and offline.
Team Leadership and Development
- Provide a clear vision to the team about the business and store’s vision and key directions.
- Identify, recruit, develop and retain strong talents.
- Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed.
- Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms.
- Ensure performance improvement plans are discussed and documented in a transparent manner.
Customer Experience
- Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
- Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences.
- Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.
Operational Excellence
- Ensure all sales and operational policies and procedures (SOP’s) are followed and maintained in the store.
- Ensure e commerce orders are prepared and processed within the set SLAs in terms of time and quality.
- Leverage available technology tools when available to support customer experience in and outside of store.
- Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.
- Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.
- Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines.
What You’ll Need To Succeed
- Leadership experience in Luxury fashion retail, ready to step into a Store Manager role and based in the UAE.
- People focused approach, with the ability to motivate, coach, and develop a high performing team.
- Strong commercial mindset, confident in reading KPIs, understanding business performance, and taking actions that drive results.
- Genuine passion for fashion and client experience, comfortable leading styling conversations and being present on the shop floor.
- Operational and VM strength, ensuring store standards, product presentation, and daily operations run smoothly.
What We Can Offer You
- Health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
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