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indeed

Store Manager

Kiokii Inc
Guelph, CAN
Full-time
Mid-Senior
Onsite
Discovered Yesterday
Retail operationsTeam leadershipCustomer serviceSales managementShift schedulingRetail marketing strategy
Free

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Retail operationsTeam leadershipCustomer service
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About Kiokii Inc.

Kiokii And is a North American retail platform offering Asian cosmetics, skincare, beauty, accessories, and lifestyle products.

The company operates stores across North America and is opening a new location at Stone Road Mall.

About the role

The Store Manager leads the team in delivering high-quality customer service and product knowledge while maximizing sales.

The role oversees operations, team performance, customer experience, inventory, reporting, and store standards.

Store management responsibilities

  • Schedule shifts, assign duties, organize meetings, and manage team calendars.
  • Lead sales performance and ensure an exceptional in-store customer experience.
  • Develop marketing strategies and enforce operating systems, policies, and standards.
  • Analyze market trends, consumer demand, sales forecasts, and competitor activity.
  • Prepare sales and revenue reports for head office.
  • Monitor customer service and staff performance and resolve or escalate complaints.
  • Recruit, interview, onboard, and train new employees.
  • Motivate staff and maintain a positive and productive store environment.
  • Manage inventory, supplier relationships, budgets, and weekly product restocking.
  • Support store opening and setup.

What we are looking for

  • Bachelor's degree in business, retail management, or a related field.
  • Five years of retail experience, including at least two years in store management.
  • Knowledge of Asian beauty products and current industry trends.
  • Strong communication, interpersonal, leadership, and problem-solving skills.
  • Ability to analyze sales reports, market trends, and customer behavior.
  • Experience with inventory management, stock control, budgeting, financial reporting, and cost control.
  • Ability to work in a fast-paced retail environment and lift up to 30 pounds.

Work setting

  • The role is based in a retail store and includes on-site training, customer service, store opening, and physical inventory activities.

Additional information

This is a new vacancy for the Stone Road Mall store.

Kiokii Inc. is an equal opportunity employer and provides interview accommodations upon request.

Initial resume screening may use AI-assisted technology, with applications subject to human review.

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