Store Manager - Fashion (Westfield Mall, Jeddah)
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Key skills for this role
About the Role
Chalhoub Group is seeking a Store Manager for a fashion store at Westfield Mall, Jeddah. The role involves driving store business, building VIP customer loyalty, managing the team, and ensuring brand guidelines.
Key Skills for This Role
Responsibilities
- Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions
- Define, execute and monitor the store action plan to achieve sales targets and KPIs
- Manage the customer database to build strong relationships and create future selling opportunities
- Stay ahead of latest trends, products and competitors and share feedback with back office team
- Think hybrid by leveraging all types of point of sales online and offline
- Provide a clear vision to the team about the business and store’s vision and key directions
- Identify, recruit, develop and retain strong talents
- Create a positive work environment based on trust, respect and fairness
- Act as a coach for team members and promote growth mindset
- Develop omnichannel mindset among the team and promote clienteling approach
- Recruit new clients and convert them into loyal VIP customers
- Ensure all sales and operational policies and procedures are followed
Requirements
- 5 years of experience as Store Manager in Retail
Full Job Posting
What You'll Be Doing
- Working as a Store Manager you are responsible for driving the store business, building a base of loyal VIP customers, managing the team and ensuring full adherence to the brand’s guidelines and store processes.
Key Responsibilities
- Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members.
- Define, execute and monitor the store action plan to achieve sales targets and KPIs.
- Manage the customer database to build strong relationship with customers and create future potential selling opportunities.
- Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back office team.
- Think hybrid by leveraging all type of point of sales online and offline.
- Provide a clear vision to the team about the business and store’s vision and key directions.
- Identify, recruit, develop and retain strong talents.
- Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed.
- Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms.
- Ensure performance improvement plans are discussed and documented in a transparent manner.
Customer Experience
- Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital), the clienteling approach and techniques with a focus on VIPs.
- Recruit new clients and convert them into loyal VIP customers by providing them with an excellent experience and constantly networking with them.
Operational Excellence
- Ensure all sales and operational policies and procedures are followed and maintained in the store.
- Ensure e commerce orders are prepared and processed within the set SLAs in terms of time and quality.
- Leverage available technology tools when available to support customer experience in and outside of store.
- Ensure all operating standards are followed from stock replenishment to organising displays as per the brand’s VM guidelines.
- Ensure that all processes are compliant with legal, safety, security, retail store operations and HR guidelines.
- Ensure a healthy floor coverage by analyzing historical traffic data and anticipating peak hours.
What You'll Need To Succeed
- 5 Years of experience as Store Manager in Retail.
What We Can Offer You
- We will help shape your journey through enriching experiences, learning and development opportunities and exposure to different assignments.
- We provide a competitive benefits package which includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
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