Store Manager - Dubai Outlet Mall
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Key skills for this role
About the Role
Chalhoub Group is seeking a Store Manager for its Dubai Outlet Mall location to drive sales, build VIP customer relationships, and lead a team. The role requires experience in leading a fashion retail store in the UAE and being currently based in the UAE.
Key Skills for This Role
Responsibilities
- Lead by example and represent the brand by communicating its values and philosophy through all activities and interactions
- Define, execute and monitor the store action plan to achieve sales targets and KPIs
- Manage the customer database to build strong relationships with customers and create future potential selling opportunities
- Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders
- Provide a clear vision to the team about the business and store’s vision and key directions
- Identify, recruit, develop and retain strong talents
- Create a positive work environment based on trust, respect and fairness
- Act as a coach for team members and promote growth mindset
- Develop the omnichannel mindset among the team by promoting different touchpoints of the customer experience
- Use clienteling approach and techniques with a focus on VIPs
- Ensure all sales and operational policies and procedures are followed and maintained in the store
- Ensure e commerce orders are prepared and processed within set SLAs
Requirements
- Experience in leading a Fashion Retail store in the UAE
- Currently based in the UAE
Full Job Posting
What You'll Be Doing
- Our Store Manager is responsible for driving the store business.
- They work towards achieving the store sales’ target, build a base of loyal VIP customers by recruiting and retaining them, manage the team and ensure full adherence to the brand’s guidelines and store processes.
Key Responsibilities
- Lead by example and represent the brand by communicating its values and philosophy though all activities and interactions with customers and other team members
- Define, execute and monitor the store action plan to achieve sales targets and KPIs.
- Manage the customer database to build strong relationship with customers and create future potential selling opportunities
- Stay ahead of latest trends, products and competitors and share feedback with relevant stakeholders in the back office team. Conduct quarterly SWOT analysis and discuss the outcome with your team and line manager.
- Think hybrid by leveraging all type of point of sales online and offline.
- Provide a clear vision to the team about the business and store’s vision and key directions
- Identify, recruit, develop and retain strong talents
- Create a positive work environment based on trust, respect and fairness and be the voice of the employees when needed by sharing any of their feedback, challenges and concerns with the leadership and HR teams.
- Act as a coach for the team members and promote growth mindset by leveraging the Group’s available learning tools and platforms an constantly monitor the team’s development plans and professional growth.
- Ensure performance improvement plans are discussed and documented in a transparent manner.
- Develop the omnichannel mindset among the team by constantly promoting the different touchpoints of the customer experience (physical and digital).
- Use the clienteling approach and techniques with a focus on VIPs, leveraging customer data to proactively catering to their needs and preferences, the brand’s ecommerce business including different activities, offerings, activations, etc.
What You’ll Need To Succeed
- Experience in leading a Fashion Retail store in the UAE
- Currently based in the UAE
What We Can Offer You
- Health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.
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