Store General Manager – Hypermarket
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Key skills for this role
About the Role
GMG is hiring a Store General Manager to lead hypermarket operations, driving sales, customer satisfaction, and operational efficiency. The role oversees backstore and customer-facing teams, manages inventory, budgets, and staff performance, and ensures compliance with company standards.
Key Skills for This Role
Responsibilities
- Drive overall store success by combining sales leadership, customer service, and efficient operations
- Achieve sales and profitability targets
- Manage backstore operations including waste reduction, shrinkage control, and inventory accuracy
- Oversee customer facing sales operations to maximize sales per section and customer satisfaction
- Lead and develop staff, set goals, conduct evaluations, and provide feedback
- Ensure compliance with safety, health, and operational standards
- Monitor metrics and implement data driven solutions for improvement
Requirements
- Proven experience in retail store management, preferably hypermarket
- Strong sales leadership and customer service skills
- Experience in inventory management and loss prevention
- Ability to analyze performance data and implement improvements
Full Job Posting
Who we are
- GMG is a global well being company retailing, distributing and manufacturing a portfolio of leading international and home grown brands across sport, everyday goods, health and beauty, properties and logistics sectors.
- Under the ownership and management of the Baker family for over 45 years, GMG is a valued partner of choice for the world's most successful and respected brands in the well being sector.
- Working across the Middle East, North Africa, and Asia, GMG has introduced more than 120 brands across 12 countries.
Job Summary
- The Store General Manager is responsible for driving overall store success by combining strong sales leadership, excellent customer service, and efficient operations.
- The role focuses on achieving sales and profitability targets, enhancing customer satisfaction, and ensuring smooth daily store operations.
- Key responsibilities include leading and developing staff, maintaining high service standards, managing inventory and budgets, and ensuring compliance with company policies and regulations.
Job Description
- Manage the overall store segmented into backstore Operations and Customer Facing Sales Operations.
- Drive KPIs such as waste reduction, shrinkage control, warehouse to floor cycle time optimization, and inventory accuracy.
- Oversee goods receipt and tagging accuracy, ensure on time stocking, and maintain compliance with planogram standards.
- Coordinate with supply chain teams to optimize stock levels and minimize inefficiencies.
- Focus on KPIs like sales per section, customer satisfaction, bundling sales revenue, and customer retention.
- Drive individual and team incentives such as upselling, cross selling, and loyalty program sign ups.
- Oversee staff performance across both segments, set clear goals, conduct evaluations, and provide feedback.
- Develop incentive programs tied to team and individual KPIs.
- Ensure compliance with safety, health, and operational standards while maintaining a clean and organized store environment.
- Monitor metrics such as customer satisfaction, waste reduction, and sales growth to identify opportunities for improvement.
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