Store Director - Tryano, Yas Mall
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Key skills for this role
About the Role
Chalhoub Group seeks a Store Director for Tryano at Yas Mall to lead luxury retail operations, drive commercial growth, and deliver exceptional customer experiences. The role requires 8-10 years of retail leadership experience in luxury or premium environments, with strong commercial acumen and team development skills.
Key Skills for This Role
Responsibilities
- Lead all store operations, ensuring consistent delivery of commercial, operational, and customer experience objectives in line with Tryano's luxury standards
- Drive sales performance and key commercial KPIs including revenue, conversion, ATV, UPT, productivity, and client development
- Build, lead, and develop a high performing leadership team, providing clear direction, coaching, and support
- Champion a customer first culture, ensuring every touchpoint reflects Tryano's luxury positioning and delivers exceptional personalized experiences
- Partner closely with Buying, Merchandising, and VM teams to ensure effective execution of assortment strategies and stock optimization
- Ensure operational excellence across all areas of the store, maintaining compliance with company policies and luxury retail standards
- Use commercial insights, customer feedback, and performance data to identify opportunities and implement actions for continuous improvement
- Collaborate with Marketing, Ecommerce, and other support functions to execute campaigns, activations, and client engagement initiatives
- Lead workforce planning and talent development within the store, ensuring strong succession pipelines and retention of top talent
- Act as a role model and ambassador for the Tryano brand, fostering a culture of excellence, collaboration, and accountability
Requirements
- Minimum 8–10 years of retail leadership experience, ideally within luxury, premium, fashion, beauty, or department store environments
- Proven track record of leading large, multi level retail teams and driving strong commercial results
- Fluency in English and Arabic is a plus
- Strong understanding of retail operations, customer experience, and luxury service standards
- Demonstrated ability to drive key commercial KPIs including sales, conversion, ATV, UPT, productivity, and client development
- Experience in coaching and developing leadership teams, building talent pipelines, and fostering a high performance culture
- Strong clienteling and relationship building skills with experience managing VIP customer engagement
- Solid commercial acumen with experience managing budgets, sales performance, operational efficiency, and cost control
- Ability to analyze business performance, identify opportunities, and implement action plans
- Strong understanding of the UAE retail market, customer expectations, and local consumer behavior
Full Job Posting
Company Overview
- Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades
- The Group has curated a portfolio of over 10 owned brands and strengthened distribution and marketing expertise for over 400 international names
- Chalhoub Group fosters a people at heart culture rooted in diversity, equity, and inclusion
What You'll Be Doing
- Lead all store operations, ensuring consistent delivery of commercial, operational, and customer experience objectives
- Drive sales performance and key commercial KPIs including revenue, conversion, ATV, UPT, productivity, and client development
- Build, lead, and develop a high performing leadership team
- Champion a customer first culture with a strong focus on VIP clientele
- Partner with Buying, Merchandising, and VM teams for assortment strategies and stock optimization
- Ensure operational excellence and compliance with company policies and luxury retail standards
- Use commercial insights and performance data to drive continuous improvement
- Collaborate with Marketing, Ecommerce, and other functions to execute campaigns and activations
- Lead workforce planning and talent development
- Act as a role model and ambassador for the Tryano brand
What You’ll Need To Succeed
- Minimum 8–10 years of retail leadership experience in luxury, premium, fashion, beauty, or department store environments
- Proven track record of leading large, multi level retail teams and driving strong commercial results
- Fluency in English and Arabic is a plus
- Strong understanding of retail operations, customer experience, and luxury service standards
- Demonstrated ability to drive key commercial KPIs
- Experience in coaching and developing leadership teams
- Strong clienteling and relationship building skills
- Solid commercial acumen with experience managing budgets and cost control
- Ability to analyze business performance and implement action plans
- Strong understanding of the UAE retail market
What We Can Offer You
- Enriching experiences, learning and development opportunities
- Exposure to different assignments within your role or through internal mobility
- Competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts
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