Store Director - Tryano, Yas Mall
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Key skills for this role
About the Role
Chalhoub Group is hiring a Store Director for Tryano at Yas Mall in Abu Dhabi. The role involves leading store operations, driving sales performance, and delivering exceptional luxury customer experiences.
Key Skills for This Role
Responsibilities
- Lead all store operations, ensuring delivery of commercial, operational, and customer experience objectives
- Drive sales performance and key commercial KPIs including revenue, conversion, ATV, UPT, productivity, and client development
- Build, lead, and develop a high performing leadership team
- Champion a customer first culture with a focus on VIP clientele
- Partner with Buying, Merchandising, and VM teams to execute assortment strategies
- Ensure operational excellence and compliance with company policies and luxury standards
- Use commercial insights and performance data to identify opportunities and drive improvement
- Collaborate with Marketing, Ecommerce, and other functions to execute campaigns and activations
- Lead workforce planning and talent development to ensure succession pipelines
- Act as a role model and ambassador for the Tryano brand
Requirements
- 8 10 years of retail leadership experience in luxury, premium, fashion, beauty, or department store environments
- Proven track record of leading large, multi level retail teams and driving commercial results
- Fluency in English and Arabic is a plus
- Strong understanding of retail operations, customer experience, and luxury service standards
- Experience in coaching and developing leadership teams
Full Job Posting
INSPIRE | EXHILARATE | DELIGHT
- Chalhoub Group has been a partner and creator of luxury experiences in the Middle East for over seven decades.
- The Group curates a portfolio of over 10 owned brands and distributes over 400 international names.
- It delivers omnichannel experiences across more than 950 stores, online platforms, and mobile apps.
What you'll be doing
- Our Store Director takes the lead in creating an exceptional luxury customer experience, delivering commercial growth, and cultivating a high performing, customer focused retail environment.
Key Responsibilities
- Lead all store operations, ensuring consistent delivery of commercial, operational, and customer experience objectives.
- Drive sales performance and key commercial KPIs including revenue, conversion, ATV, UPT, productivity, and client development.
- Build, lead, and develop a high performing leadership team.
- Champion a customer first culture with a strong focus on VIP clientele.
- Partner closely with Buying, Merchandising, and VM teams.
- Ensure operational excellence and compliance with company policies and luxury standards.
- Use commercial insights and performance data to identify opportunities.
- Collaborate with Marketing, Ecommerce, and other support functions.
- Lead workforce planning and talent development.
- Act as a role model and ambassador for the Tryano brand.
What you’ll need to succeed
- Minimum 8–10 years of retail leadership experience in luxury, premium, fashion, beauty, or department store environments.
- Proven track record of leading large, multi level retail teams and driving strong commercial results.
- Fluency in English and Arabic is a plus.
- Strong understanding of retail operations, customer experience, and luxury service standards.
- Demonstrated ability to drive key commercial KPIs.
- Experience in coaching and developing leadership teams.
- Strong clienteling and relationship building skills.
- Solid commercial acumen with experience managing budgets and sales performance.
- Ability to analyze business performance and implement action plans.
- Strong understanding of the UAE retail market.
What we can offer you
- Competitive benefits package including health care, child education contribution, remote and flexible working policies, and exclusive employee discounts.
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