Standard & Compliance Manager (Inflight Catering)
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Key skills for this role
About the Role
Qatar Airways seeks a Standard & Compliance Manager for its Qatar Aircraft Catering Company (QACC) to ensure compliance with internal standards and regulatory requirements. The role involves driving compliance through digital tracking, SOP centralization, and real-time KPI dashboards.
Key Skills for This Role
Responsibilities
- Develop, implement, and oversee a digital compliance tracking system that centralizes all internal audit findings and closure timelines
- Automate the audit checklist process for operational standards to ensure real time tracking and visibility
- Conduct scheduled and surprise audits at all areas, ensuring adherence to QACC regulations and airline specific requirements
- Prepare periodic compliance and risk dashboards, providing insights and data management reviews and decision making
- Lead the digitization of QACC Standard Operating Procedures (SOPs) across all functions to ensure alignment, consistency and version control
- Ensure SOPs are systematically reviewed, updated, and aligned with audit findings, operational feedback, and best practices
- Standardize documentation processes for operations to improve efficiency and compliance
- Develop a digital SOP training system to ensure all employees receive ongoing education on updated procedures
- Design and implement a centralized dashboard system that provides real time visibility into compliance scores, audit findings, training progress, and quality performance metrics
- Develop dashboards and analytical reports that provide visibility into compliance performance, improvement trends, and accountability at all levels
- Provide data driven insights to management for strategic decision making and business reviews
- Establish a feedback mechanism that allows operations teams to report concerns and receive real time guidance on compliance matters
Requirements
- Bachelor Degree with minimum 7 years of job related experience
- Experience in food safety, quality assurance, catering performance or compliance management (preferably in airline catering, hospitality, or food production environment)
- Experience in training staff on compliance, food safety, and hygiene best practices
- Bachelor’s Degree in Business Administration, Operations Management, Economics, Business Analytics, Process Engineering or related fields
- Command of English Language
- Ability to develop and implement SOPs for standardized operations
- Strong analytical skills with innovative thinking for solutions
- Knowledge of process improvement methodologies (Lean or Six Sigma)
- Knowledge of Power BI and other IT tools for compliance tracking, KPI monitoring, and dashboard reporting
- Familiar with QACC operations and requirement
Full Job Posting
About the role
- We are seeking a dynamic Standard & Compliance Manager to join our team at Qatar Aircraft Catering Company (QACC). In this role, you will be responsible for ensuring that QACC operations including in flight meals, lounges and cafeterias comply with established internal standards, regulatory requirem
Responsibilities
- Develop, implement, and oversee a digital compliance tracking system that centralizes all internal audit findings, and closure timelines.
- Automate the audit checklist process for operational standards to ensure real time tracking and visibility.
- Conduct scheduled and surprise audits at all areas, ensuring adherence to QACC regulations and airline specific requirements.
- Prepare periodic compliance and risk dashboards, providing insights and data management reviews and decision making.
- Lead the digitization of QACC Standard Operating Procedures (SOPs) across all functions to ensure alignment, consistency and version control.
- Ensure SOPs are systematically reviewed, updated, and aligned with audit findings, operational feedback, and best practices.
- Standardize documentation processes for operations to improve efficiency and compliance.
- Develop a digital SOP training system to ensure all employees receive ongoing education on updated procedures.
- Design and implement a centralized dashboard system that provides real time visibility into compliance scores, audit findings, training progress, and quality performance metrics.
- Develop dashboards and analytical reports that provide visibility into compliance performance, improvement trends, and accountability at all levels.
- Provide data driven insights to management for strategic decision making and business reviews.
- Establish a feedback mechanism that allows operations teams to report concerns and receive real time guidance on compliance matters.
Additional Responsibilities
- Implement a continuous improvement framework where compliance findings directly inform SOP enhancements and operational changes.
- Conduct trend analysis of audit results, customer feedback etc. and share with the relevant stakeholders for insights.
- Ensure compliance and quality control teams work collaboratively to enhance production efficiency and eliminate process gaps.
- Drive a culture of quality and accountability by ensuring that all compliance issues are addressed promptly and effectively.
- Monitor customer complaints, airline audit feedback, and service quality reports, ensuring they are factored into ongoing improvements.
- Develop a digital training management system that track certifications, renewals, and completion rates across all operational departments.
- Ensure all employees undergo structured training programs on below the wing & above the wing ramp operation, and Ramp Safety and security obligations.
About You
- Bachelor Degree with minimum 7 years of job related experience.
- Experience in food safety, quality assurance, catering performance or compliance management (preferably in airline catering, hospitality, or food production environment).
- Experience in training staff on compliance, food safety, and hygiene best practices.
- Bachelor’s Degree in Business Administration, Operations Management, Economics, Business Analytics, Process Engineering and/or other related fields.
- Command of English Language.
- Ability to develop and implement SOPs for standardized operations.
- Strong analytical skills with innovative thinking for solutions.
- Knowledge of process improvement methodologies (Lean or Six Sigma).
- Knowledge of Power BI and other IT tools for compliance tracking, KPI monitoring, and dashboard reporting.
- Familiar with QACC operations and requirement.
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