Manager Loyalty Insights
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Qatar Airways is seeking a Manager Loyalty Insights to lead the Loyalty Insights strategy and drive member intelligence, analytics, and reporting for the Privilege Club. The role involves translating complex data into commercial recommendations to improve member engagement, retention, and revenue.
Key Skills for This Role
Responsibilities
- Develop and deliver the Loyalty Insights strategy, including member segmentation, customer lifetime value analysis, behavioral insights, journey mapping and interaction strategies
- Lead the development of analytics, reporting and data product roadmaps that support loyalty performance, engagement and revenue growth
- Partner with Loyalty and Commercial stakeholders to convert analytical findings into concrete business actions
- Establish KPI governance, performance measurement standards, dashboards and self service reporting capabilities for the loyalty programme
- Collaborate with IT, Digital, data providers and business teams to define data requirements, improve data architecture and support scalable analytics solutions
- Lead personalisation analytics, experimentation frameworks and campaign performance measurement to support targeted member engagement
- Present complex analytical findings in a clear and compelling way to senior stakeholders and non technical audiences
- Lead, coach and develop the Loyalty Insights and Analytics teams, setting clear priorities and building strong technical and commercial capability
Requirements
- Bachelor’s Degree or equivalent with minimum 8 years of job related experience; or High School Diploma with 9 years
- Experience in loyalty, customer insights, analytics, commercial performance, marketing, e commerce, sales or customer engagement in travel/hospitality, retail, banking, insurance, healthcare or FMCG
- Strong understanding of loyalty business processes, member engagement, customer lifecycle management and performance measurement
- Strong capability in customer insights, loyalty analytics, performance measurement and translating data into commercially actionable recommendations
- Experience with analytics, reporting and data science platforms such as SQL, Python, R, BI and cloud based analytics solutions
- Experience developing dashboards, automated reporting, self service BI capabilities and data products
- Excellent communication and stakeholder management skills
- Strong commercial awareness and problem solving capability
- Proven leadership skills including ability to set direction, manage priorities, delegate, coach and build high performing team
- Excellent command of English language
Full Job Posting
About the Role
- As Manager Loyalty Insights, you will lead the Loyalty Insights strategy and drive the development of member intelligence, analytics, reporting frameworks and data products that support the growth and performance of Qatar Airways Privilege Club.
- You will translate complex data into clear, commercially focused recommendations that improve member engagement, satisfaction, retention, revenue and customer lifetime value.
- Within B2C organization, you will work closely with Loyalty, Digital products and Marketing, IT, Commercial, Marketing and other business stakeholders to define insight priorities.
Specific Responsibilities
- Develop and deliver the Loyalty Insights strategy, including member segmentation, customer lifetime value analysis, behavioral insights, journey mapping and interaction strategies.
- Lead the development of analytics, reporting and data product roadmaps that support loyalty performance, engagement and revenue growth.
- Partner with Loyalty and Commercial stakeholders to convert analytical findings into concrete business actions, ensuring insights drive measurable improvements.
- Establish KPI governance, performance measurement standards, dashboards and self service reporting capabilities for the loyalty programme.
- Collaborate with IT, Digital, data providers and business teams to define data requirements, improve data architecture and support scalable analytics solutions.
- Lead personalisation analytics, experimentation frameworks and campaign performance measurement to support targeted member engagement.
- Present complex analytical findings in a clear and compelling way to senior stakeholders and non technical audiences.
- Lead, coach and develop the Loyalty Insights and Analytics teams, setting clear priorities and building strong technical and commercial capability.
About You
- Bachelor’s Degree or equivalent with a minimum of 8 years of job related experience; or High School Qualification / Vocational Qualification / Diploma or equivalent with a minimum of 9 years of job related experience.
- Experience in loyalty, customer insights, analytics, commercial performance, marketing, e commerce, sales or customer engagement within industries such as travel and hospitality, retail, banking, insurance, healthcare or FMCG.
- Strong understanding of loyalty business processes, member engagement, customer lifecycle management and performance measurement.
- Strong capability in customer insights, loyalty analytics, performance measurement and translating data into commercially actionable recommendations.
- Experience working with analytics, reporting and data science platforms such as SQL, Python, R, BI and cloud based analytics solutions.
- Ability to analyse complex structured and unstructured data sets and convert insights into practical business recommendations.
- Experience developing dashboards, automated reporting, self service BI capabilities and data products.
- Excellent communication and stakeholder management skills.
- Strong commercial awareness, problem solving capability and ability to influence decisions through data led insights.
- Proven leadership skills, including ability to set direction, manage priorities, delegate effectively, coach team members and build a high performing team.
- Excellent command of English language.
- Knowledge of airline economics, sales and distribution systems would be an advantage.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Qatar Airways
Licensed Aircraft Engineer Level II - Borescope Inspection (BSI)
Doha, QAT
Qatar Airways is hiring a Licensed Aircraft Engineer Level II for Borescope Inspection at its Doha facility. The role involves off-wing engine maintenance, borescope inspections, LRU build-up, and module removal/installa
Business Analyst - IT (Qatari Nationals Only)
Doha, QAT
Qatar Airways is looking for a Business Analyst - IT to manage business requirements and ensure IT solutions meet business objectives. The role involves requirements gathering, analysis, testing, and support. Requires a
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Qatar Airways is looking for a Senior Manager Compliance to lead the development and enhancement of the group's compliance framework, covering ABC, AML, sanctions, and ethics. The role requires 10+ years of experience in
Manager Loyalty Insights
Doha, QAT
Qatar Airways is seeking a Manager Loyalty Insights to lead the Loyalty Insights strategy, driving member intelligence, analytics, and reporting for the Privilege Club. The role involves developing data products, transla
Cargo Operations Manager - Riyadh
, KSA
Qatar Airways is recruiting a Cargo Operations Manager based in Riyadh to oversee smooth cargo operations, manage ground handling activities, and ensure compliance with regulations. The role requires strong experience in
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Qatar Airways is seeking a Senior Manager Compliance to lead the development and enhancement of the Group's compliance framework, covering Anti-Bribery, AML, Sanctions, and more. The role involves overseeing compliance a
Business Analyst - IT (Qatari Nationals Only)
Doha, QAT
Qatar Airways seeks an IT Business Analyst to manage business requirements and ensure IT solutions meet business objectives. The role involves requirements gathering, analysis, documentation, testing, and support. Candid
Senior HR School Fees Officer
Doha, QAT
Qatar Airways seeks a Senior HR School Fees Officer to manage the day-to-day operations of the HR School Fees section. The role involves setting standard operating procedures, processing school fee claims, conducting aud
Licensed Aircraft Engineer Level II - Borescope Inspection (BSI)
Doha, QAT
Business Analyst - IT (Qatari Nationals Only)
Doha, QAT
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Manager Loyalty Insights
Doha, QAT
Cargo Operations Manager - Riyadh
, KSA
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Business Analyst - IT (Qatari Nationals Only)
Doha, QAT
Senior HR School Fees Officer
Doha, QAT