Sr. Specialist Workforce Operations & Experience
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Key skills for this role
About the Role
talabat seeks a Senior Specialist Workforce Operations & Experience in Dubai to design and scale store staffing models, manage vendor governance, and drive cost optimization. The role involves workforce planning, 3PL management, compliance, and risk control.
Key Skills for This Role
Responsibilities
- Build and scale a reliable, high performing store staffing model for in house and 3PL personnel at an efficient cost
- Manage end to end lifecycle operations including store staff onboarding, training, offboarding, and attrition management
- Support regional expansion and scaling plans by ensuring workforce models remain operationally sustainable, commercially efficient, and execution ready
- Drive continuous improvement initiatives across workforce planning, picker quality, and store staff cost optimization
- Manage 3PL contracts and account frameworks to ensure a sufficient, uninterrupted supply of store staff
- Implement a structured 3PL account management framework to improve vendor governance, accountability, and long term performance
- Lead performance governance with local markets through regular business reviews, scorecards, SLA tracking, and structured action plans
- Define and standardize workforce compliance policies across all markets, including onboarding, documentation, and attendance controls
- Ensure accurate tracking of staff attendance, leave, and overtime (OT), collaborating closely with local Finance and POPs teams for precise accounting
- Identify and mitigate workforce fraud risks across attendance, productivity, payroll, and misconduct by implementing preventive controls and reporting mechanisms
Requirements
- Build and scale a reliable, high performing store staffing model for in house and 3PL personnel at an efficient cost
- Manage end to end lifecycle operations including onboarding, training, offboarding, and attrition management
- Support regional expansion and scaling plans by ensuring workforce models remain operationally sustainable
- Drive continuous improvement initiatives across workforce planning, picker quality, and store staff cost optimization
- Manage 3PL contracts and account frameworks to ensure sufficient, uninterrupted supply of store staff
- Implement structured 3PL account management framework to improve vendor governance, accountability, and long term performance
- Lead performance governance with local markets through regular business reviews, scorecards, SLA tracking, and structured action plans
- Define and standardize workforce compliance policies across all markets including onboarding, documentation, and attendance controls
- Ensure accurate tracking of staff attendance, leave, and overtime, collaborating with local Finance and POPs teams
- Identify and mitigate workforce fraud risks across attendance, productivity, payroll, and misconduct
Full Job Posting
Workforce Planning & Strategy
- Build and scale a reliable, high performing store staffing model for in house and 3PL personnel at an efficient cost.
- Manage end to end lifecycle operations, including store staff onboarding, training, offboarding, and attrition management.
- Support regional expansion and scaling plans by ensuring workforce models remain operationally sustainable, commercially efficient, and execution ready.
- Drive continuous improvement initiatives across workforce planning, picker quality, and store staff cost optimization.
Vendor & 3PL Governance
- Manage 3PL contracts and account frameworks to ensure a sufficient, uninterrupted supply of store staff.
- Implement a structured 3PL account management framework to improve vendor governance, accountability, and long term performance.
- Lead performance governance with local markets through regular business reviews, scorecards, SLA tracking, and structured action plans.
Compliance, Risk, & Financial Control
- Define and standardize workforce compliance policies across all markets, including onboarding, documentation, and attendance controls.
- Ensure accurate tracking of staff attendance, leave, and overtime (OT), collaborating closely with local Finance and POPs teams for precise accounting.
- Identify and mitigate workforce fraud risks across attendance, productivity, payroll, and misconduct by implementing preventive controls and reporting mechanisms.
- Partner with Operations, H
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