(Sr.) Renewal Manager
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Key skills for this role
About the Role
Meltwater is seeking an Enterprise Renewals Manager to secure on-time renewal revenue and maintain client partnerships. The role involves collaborating with customer success and account teams, managing renewal transactions, and ensuring customer satisfaction.
Key Skills for This Role
Responsibilities
- Lead efforts to ensure on time renewal revenue, collaborating with account teams to optimize customer value.
- Proactively cultivate relationships with customers, ensuring awareness and utilization of Meltwater's resources.
- Manage transactional aspects of the renewal process and streamline renewal transactions.
- Identify upcoming renewals and maintain accurate account data in CRM.
- Develop quotes, manage administrative tasks, and oversee execution of renewal contracts.
- Identify, negotiate, and secure upgrades of legacy renewal agreements.
- Communicate renewal options to customers and notify Account Managers of completed or at risk renewals.
Requirements
- Bachelor's degree or higher preferred
- 3 years of experience in renewals, customer success, or account management in SaaS with Enterprise Clients
- Exceptional organizational skills and attention to detail
- Customer centric mindset
- Strong communication skills in Arabic and English
- Proficiency with CRM systems
- Ability to legally work in the country of hire
Full Job Posting
Role Overview
- We are eager to welcome you to the role of Enterprise Renewals Manager at Meltwater. You'll play a vital part in securing on time renewal revenue and guaranteeing smooth continuation of partnerships with clients.
What You'll Do
- Lead efforts to ensure on time renewal revenue, collaborating closely with extended account teams to optimize customer value.
- Proactively cultivate relationships with customers, ensuring their awareness and effective utilization of Meltwater's resources for success.
- Take ownership of managing the transactional aspects of the renewal process and streamline renewal transactions efficiently.
- Identify upcoming renewals and maintain accurate account data tracking within the CRM system.
- Develop quotes, manage administrative tasks, and oversee the execution of renewal contracts.
- Identify, negotiate, and secure upgrades of legacy renewal agreements in alignment with the new Teneo Pricebook.
- Clearly communicate renewal options to customers and promptly notify Account Managers and Customer Success Engineers of completed or 'at risk' renewals.
What You'll Bring
- A Bachelor's degree or higher is preferred for this role.
- 3 years of demonstrated experience in renewals, customer success roles or account management, ideally within the software or SaaS industry with Enterprise Clients.
- Exceptional organizational skills, emphasising data accuracy and meticulous attention to detail.
- Customer centric mindset, adept at engaging with customers and effectively addressing their concerns.
- A proactive approach to identifying and flagging upcoming renewals and potential issues before they arise.
- Strong communication skills to articulate renewal options clearly and collaborate effectively with Account Managers.
- Ability to handle customer inquiries, concerns, and pushback with professionalism and tact.
- Proficiency with CRM systems, ensuring the maintenance of accurate and up to date information.
- Excellent written and verbal communication skills in Arabic and English.
- Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
- The ability to legally work in the country of hire is required for this position.
What We Offer
- Enjoy flexible paid time off for enhanced work life balance.
- Experience peace of mind with hassle free enrollment into Daman Insurance and the Bayzat Health App.
- Complimentary CalmApp subscription for you and your loved ones.
- Energetic work environment with a hybrid work style.
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities.
Where You'll Work
- Al Shatha Tower, Dubai Media City
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