Enterprise Client Success Executive
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Key skills for this role
About the Role
Meltwater seeks an Enterprise Client Success Executive to drive value and foster long-term partnerships with key clients. The role focuses on post-sale lifecycle management, retention, and growth.
Key Skills for This Role
Responsibilities
- Collaborate with internal teams to align account activities with customer business cases and strategic objectives
- Execute on agreed upon plans and timelines with customers
- Develop and maintain joint impact plans for top accounts
- Proactively inform customers on new features and releases
- Monitor adoption and utilization trends, offer tailored recommendations
- Identify renewal risks and collaborate with sales to secure renewals
- Identify upsell and expansion opportunities for Account Executives
- Conduct regular customer business reviews
- Act as primary advocate for customers, channel feedback to product and service teams
Requirements
- Bachelor's degree or higher preferred
- 7 10+ years in Management Consulting, Customer Success, Account Management or other client facing roles
- Proficiency in managing complex, multi divisional, multi geographical client portfolios
- Excellent written and verbal communication skills in English
- Ability to legally work in the country of hire
Full Job Posting
Description
- Join us as an Enterprise Client Success Executive, driving value and fostering long term partnerships with esteemed clientele.
- Primary focus on nurturing relationships with key stakeholders, serving as trusted advisor, and understanding unique business needs.
What You'll Do
- Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
- Execute meticulously on agreed upon plans, adhering to mutually agreed timelines with the customer.
- Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio.
- Proactively inform and guide customers on new features and releases to enhance their experience.
- Monitor adoption and utilization trends, offering tailored recommendations based on each customer's evolving business needs.
- Identify potential renewal risks and retention challenges, collaborating closely with internal and sales teams.
- Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth.
- Conduct regular, insightful customer business reviews to foster transparency, alignment, and mutual success.
- Act as the primary advocate for customers, channeling their feedback and insights to drive continuous improvement.
What You'll Bring
- A Bachelor's degree or higher is preferred for this role.
- An extensive professional history spanning 7 10+ years in roles such as Management Consulting, Customer Success, Account Management or other client facing positions.
- Demonstrated proficiency in effectively managing complex, multi divisional, and multi geographical client portfolios.
- A talent for seamless collaboration with cross functional teams, including Sales, Product, Marketing, and Services.
- Thrive in fast paced environments, exhibiting agility in multitasking and embracing diverse responsibilities.
- Exhibit industry specific expertise in areas such as media monitoring, SaaS, PR, or Marketing.
- Bonus points for previous experience in Project Management.
- Excellent written and verbal communication skills in English are required, proficiency in German and French is a strong plus.
- Openness to embrace our hybrid work schedule, requiring presence in the office one day per month.
- The ability to legally work in the country of hire is required for this position.
What We Offer
- Enjoy flexible paid time off for enhanced work life balance
- Secure your future with a Creative Pension
- Take advantage of our cycle to work scheme promoting eco friendly commuting options
- Elevate your health and wellness through Simply Health
- Prioritise well being after tenure with comprehensive Vitality Health Insurance
- Complimentary CalmApp subscription for you and your loved ones
- Energetic work environment with a hybrid work style
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities.
Where You'll Work
- 20 Farringdon Street, London, EC4A 4AB
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