Senior Implementation Manager
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Key skills for this role
About the Role
Meltwater seeks a Senior Implementation Manager to lead client onboarding and adoption of its SaaS platform in the EMEA market. You will manage account setup, deliver customized training, and build complex Boolean queries and reports.
Key Skills for This Role
Responsibilities
- Collaborate with cross functional teams to provide tailored onboarding experience
- Initiate and nurture client relationships within first 30 60 days of subscription
- Lead and manage client implementations to ensure smooth transitions
- Configure and set up the application to meet client objectives
- Construct and manage complex Boolean logic queries and analytics
- Develop customized reports and dashboards to assess campaign impact
- Conduct online and in person training sessions for platform proficiency
- Coordinate project tasks, manage timelines, and maintain project plans
- Drive engagement and adoption through meaningful client interactions
- Communicate project status and deliverables with internal and external teams
- Track milestones and document client interactions for improved experience
Requirements
- Bachelor's degree or higher
- Minimum 5 years of relevant experience in a client facing role within software implementation, support or client management
- Excellent written and verbal communication skills in English and Arabic
- Experience in crafting complex Boolean queries
- Ability to legally work in the country of hire
Full Job Posting
What We’re Looking For
- As a Meltwater Senior Implementation Manager to support the EMEA market, your primary responsibility is to facilitate a seamless onboarding experience for new Meltwater clients, ensuring the swift adoption of key features.
- Reporting to the Regional Onboarding & Adoption Manager, you will prioritise account setup and provide customized team training to ensure alignment with clients' objectives.
What you will do
- Collaborate seamlessly with colleagues across various teams, including Client Acquisition, Client Success, CX, Training, Global Support, and Product, to provide a tailored and flawless experience for your accounts.
- Initiate and nurture relationships with clients within the first 30 to 60 days of their subscription.
- Lead and manage client implementations to ensure smooth transitions.
- Establish yourself as a trusted advisor and expert across Meltwater's SaaS platforms.
- Assist in configuring and setting up the application to meet clients' desired outcomes effectively.
- Construct and manage complex Boolean logic queries and analytics for insightful data extraction.
- Develop and set up customized reports and dashboards tailored to individual client parameters to assess the impact of their marketing, public relations, and social media outreach campaigns.
- Conduct both online and in person training sessions to facilitate platform proficiency among clients.
- Coordinate and prioritize project tasks, manage timelines, and maintain comprehensive project plans.
- Drive engagement and adoption, fostering enthusiasm and passion through meaningful client interactions.
- Effectively communicate project status and deliverables with internal and external teams to ensure project success.
- Uphold client satisfaction through proactive follow up, responsiveness, and clear communication.
What you will bring
- A Bachelor's degree or higher and a minimum of 5 years of relevant experience in a client facing role within software implementation, support or client management
- Excellent written and verbal communication skills in English and Arabic.
- A strong executive presence, coupled with excellent verbal and written communication skills, enables you to effectively convey ideas and build rapport.
- Empathy and an innate ability to understand customer needs, fostering rapid relationship development.
- Business acumen and a comprehensive understanding of diverse departmental and industry requirements.
- A customer centric mindset, recognizing the significance of maintaining robust customer relationships.
- Strong problem solving skills and exceptional organizational abilities, encompassing prioritization, scheduling, and time management.
- Demonstrated proficiency in presentation skills, adept at facilitating online meetings, delivering comprehensive training sessions, and collaborating with clients to address concerns.
- A deep understanding of and passion for media, news, and current affairs.
- Experience in crafting complex Boolean queries, underscoring your proficiency in data analysis and extraction techniques.
- Willingness to embrace the best of both worlds with our hybrid work schedule. This role requires you to be in the office 3 days a week.
- The ability to legally work in the country of hire is required for this position.
What We Offer
- Enjoy flexible paid time off for enhanced work life balance
- Experience peace of mind with hassle free enrollment into Daman Insurance and the Bayzat Health App, ensuring instant access to comprehensive healthcare benefits.
- Complimentary CalmApp subscription for you and your loved ones because mental wellness matters.
- Energetic work environment with a hybrid work style, providing the balance you need
- Benefit from our family leave program, which grows with your tenure at Meltwater.
- Thrive within our inclusive community and seize ongoing professional development opportunities to elevate your career.
Where You'll Work
- Al Shatha Tower, Dubai Media City
Our Story
- At Meltwater, we believe that when you have the right people in the right environment, great things happen.
- Our best in class technology empowers our 27,000 customers around the world to make better business decisions through data.
- Our award winning global culture drives everything we do and creates an environment where our employees can make an impact, learn every day, feel a sense of belonging, and celebrate each other’s successes along the way.
- We are innovators at the core who see the potential in people, ideas and technologies.
- We’re proud of our diverse team of 2,200+ employees in 50 locations across 25 countries around the world.
Equal Employment Opportunity Statement
- Meltwater is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind.
- All employment decisions at Meltwater are made based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, marital status, veteran s
- We may use AI to assist in aspects of our hiring process, such as reviewing candidate information, capturing interview notes, and supporting interview activities.
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