Enterprise Client Success Executive
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Key skills for this role
About the Role
Meltwater seeks an Enterprise Client Success Executive to drive value and foster long-term partnerships with key clients. You will serve as a trusted advisor, ensuring customer success, retention, and growth.
Key Skills for This Role
Responsibilities
- Collaborate with internal teams to align account activities with customer business cases and strategic objectives
- Develop and maintain joint impact plans for top accounts
- Proactively inform customers on new features and releases
- Monitor adoption and utilization trends and provide recommendations
- Identify renewal risks and collaborate with sales teams to secure renewals
- Identify upselling and expansion opportunities for Account Executives
- Conduct regular customer business reviews
- Act as primary advocate for customers, channeling feedback to product and service teams
Requirements
- Bachelor's degree or higher preferred
- 7 10+ years of professional experience in Management Consulting, Customer Success, Account Management or other client facing roles
- Proficiency in managing complex, multi divisional, multi geographical client portfolios
- Excellent written and verbal communication skills in English
- Proficiency in German and French is a strong plus
- Ability to legally work in the country of hire
Full Job Posting
Role Overview
- Join us as an Enterprise Client Success Executive, driving value and fostering long term partnerships with esteemed clientele.
- You'll be at the forefront of the post sale lifecycle, ensuring customer success and organizational growth.
What You'll Do
- Collaborate closely with internal teams to align account activities with each customer's unique business case and strategic objectives.
- Execute meticulously on agreed upon plans, adhering to mutually agreed timelines with the customer.
- Develop and maintain comprehensive joint impact plans for your top accounts within your portfolio.
- Proactively inform and guide customers on new features and releases to enhance their experience.
- Monitor adoption and utilization trends, offering tailored recommendations based on evolving business needs.
- Identify potential renewal risks and retention challenges, collaborating with internal and sales teams.
- Identify opportunities for upselling and expansion, enabling named Account Executives to drive growth.
- Conduct regular, insightful customer business reviews to foster transparency and alignment.
- Act as the primary advocate for customers, channeling feedback to drive continuous improvement.
What You'll Bring
- A Bachelor's degree or higher is preferred.
- Extensive professional history spanning 7 10+ years in Management Consulting, Customer Success, Account Management or other client facing roles.
- Demonstrated proficiency in managing complex, multi divisional, multi geographical client portfolios.
- Talent for seamless collaboration with cross functional teams including Sales, Product, Marketing, and Services.
- Thrive in fast paced environments, exhibiting agility in multitasking.
- Exhibit industry specific expertise in media monitoring, SaaS, PR, or Marketing.
- Bonus points for previous experience in Project Management.
- Excellent written and verbal communication skills in English required; proficiency in German and French is a strong plus.
- Openness to hybrid work schedule requiring presence in the office one day per month.
- Ability to legally work in the country of hire.
What We Offer
- Flexible paid time off for enhanced work life balance.
- Creative Pension to secure your future.
- Cycle to work scheme promoting eco friendly commuting.
- Simply Health for health and wellness.
- Vitality Health Insurance after tenure.
- Complimentary CalmApp subscription for mental wellness.
- Hybrid work style providing balance.
- Family leave program that grows with tenure.
- Inclusive community and ongoing professional development opportunities.
Where You'll Work
- 20 Farringdon Street, London, EC4A 4AB
- Hybrid work schedule: presence in the office one day per month.
Our Story
- Meltwater empowers 27,000 customers worldwide to make better business decisions through data.
- Global team of developers, innovators, problem solvers, and high performers.
- Award winning global culture with 2,200+ employees in 50 locations across 25 countries.
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