Account Manager
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Key skills for this role
About the Role
Meltwater is seeking an Account Manager in Dubai to manage, renew, and grow SaaS accounts. The role requires 4+ years of account management experience, strategic thinking, and fluency in Arabic and English, with a hybrid work schedule.
Key Skills for This Role
Responsibilities
- Manage, renew, and foster growth within assigned accounts
- Identify and leverage cross sell opportunities within subsidiaries and parent child accounts
- Recognize and pursue upsell opportunities to enhance sales growth
- Manage and achieve sales targets while overseeing the entire sales process
- Focus on driving sustainable, long term growth while overseeing renewals
- Develop customized account plans and strategies for customer retention and growth
- Identify and actively pursue expansion opportunities including upselling and cross selling
- Collaborate with Customer Success team to drive engagement and utilization
- Partner with Renewals Representatives to ensure account retention and negotiate pricing
- Cultivate strong relationships with key stakeholders within assigned accounts
- Monitor customer usage patterns to inform renewal and product expansion approaches
- Implement proactive sales processes to counter competitive threats during renewals
Requirements
- Bachelor's degree or higher preferred
- Minimum 4 years of account management experience, preferably in SaaS
- Strong strategic thinking and execution capabilities
- Ability to develop effective account plans and strategies
- Proactive approach to identifying expansion opportunities
- Excellent written and verbal communication skills in Arabic and English
- Ability to work hybrid schedule (3 days in office)
- Legal ability to work in the country of hire
Full Job Posting
What We’re Looking For
- Are you an attentive Account Manager with experience in serving SaaS customers?
- We're seeking professionals to manage, renew, and drive growth for our valued accounts.
What You'll Do
- Manage, renew, and foster growth within assigned accounts following transition from Client Acquisition team.
- Identify and leverage cross sell opportunities within subsidiaries and parent child accounts.
- Recognize and pursue upsell opportunities to enhance sales growth.
- Comfortably manage and achieve sales targets while overseeing the entire sales process.
- Focus on driving sustainable, long term growth while overseeing renewals.
- Develop customized account plans and strategies for customer retention and growth.
- Identify and actively pursue expansion opportunities including upselling and cross selling.
- Collaborate closely with Customer Success team to drive ongoing engagement and utilization.
- Partner with Renewals Representatives to ensure robust account retention and negotiate pricing.
- Cultivate and nurture strong relationships with key stakeholders within assigned accounts.
- Monitor customer usage patterns to inform strategic renewal and product expansion approaches.
- Implement proactive sales processes to effectively counter competitive threats during renewals.
What You'll Bring
- A Bachelor's degree or higher is preferred.
- Established track record in account management, growth, and renewals, with a minimum of 4 years tenure in account management, preferably in SaaS.
- Strong strategic thinking and execution capabilities.
- Ability to develop effective account plans and strategies aligned with customer goals.
- A proactive approach to identifying and driving expansion opportunities.
- Refined communication and collaboration abilities to engage with Client Success and Renewals teams.
- Results oriented mindset with a focus on achieving growth targets and customer satisfaction.
- Excellent written and verbal communication skills in Arabic and English.
- Willingness to embrace hybrid work schedule (3 days in office).
- The ability to legally work in the country of hire.
What We Offer
- Enjoy flexible paid time off options for enhanced work life balance.
- Hassle free enrollment into Orient Health Insurance for comprehensive healthcare benefits.
- Complimentary CalmApp subscription for you and your loved ones.
- Energetic work environment with a hybrid work style.
- Family leave program that grows with tenure.
- Inclusive community and ongoing professional development opportunities.
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