Sr. Product Manager (Visa Direct Ecosystem)

Company Description

Job Description

Responsibilities Include

• Execute multi‑year ecosystem growth plans, spanning enablement, acceptance, performance, compliance, and revenue outcomes.
• Support activation of cross‑border payment corridors, ensuring market readiness, regulatory alignment, and seamless technical integration.
• Monitor and manage ecosystem readiness and performance, including approval rates, fraud and risk metrics, data integrity, and overall operational health.
• Lead issuer acceptance and performance optimization initiatives, including new and emerging Visa Direct use cases.
• Oversee post‑launch monitoring and continuous improvement initiatives to ensure scalable, high‑quality ecosystem performance.
• Drive data‑driven initiatives to improve acceptance quality, consistency, and operational resilience across endpoints.
• Partner with global and regional product teams to ensure ecosystem readiness for new capabilities, releases, and innovations.
• Lead issuer and partner readiness across the full Visa Direct endpoint portfolio, ensuring consistent acceptance and operational execution.
• Serve as a Visa Direct product ecosystem SME, guiding clients through technical, operational, and compliance requirements.
• Collaborate with cross-functional business, product, technology, client services & other teams to drive ecosystem readiness and high approval rates for Visa Direct products.
• Work closely with the sales & account managers to plan and manage the client’s integration strategy, schedule, and deadlines.
• Create presentations for internal approvals and external client facing discussions.
• This is a hybrid position.
• Expectation of days in office will be confirmed by your hiring manager.

Qualifications

• 10 or more years of relevant work experience with a bachelor’s degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD)
• Experience contributing and creating product documentation Experience in cross-border remittance operations. Experience in managing regulatory requirements, KYC and compliance processes
• Ability to combine aspects of the business and commercialization with technical understanding
• Possess fundamental product development skills from supporting the introduction of products features and/or improvements
• Understanding of Web technologies including RESTful APIs, mobile and eCommerce payment technologies and message sets, including, ISO 8583, SWIFT and ISO 20022 etc. is plus
• Exceptional interpersonal and presentation skills and a proven ability to influence and communicate effectively across regional and functional lines
• Ability to manage a complex and varied workload, requiring support of multiple ongoing product and solution development initiatives and providing product support for teams delivering implementation projects
• Excellent communication, storytelling, and presentation skills. Strong team player, self-directed and able to work independently at coordinating cross functional activities, data collection, strong decision-making abilities to raise issues at appropriate times
• Required Skills and Experience: Experience in digital payments, eCommerce, and the broader payments ecosystem
• Excellent verbal, written, and presentation communication skills. Experience creating and contributing to product and technical documentation
• Strong organizational skills with the ability to manage a complex set of priorities. Ability to communicate effectively with clients and internal stakeholders at all levels, including executive leadership
• Demonstrated flexibility and adaptability in response to changing roles, priorities, and responsibilities
• Proven conflict management and negotiation skills, with the ability to build trust and achieve program goals
• Embrace teamwork while promoting a culture of openness and flexibility

Additional Information