Sr Cargo Customer Service Agent - French and Arabic Speakers
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Key skills for this role
About the Role
Qatar Airways Cargo seeks a Senior Cargo Customer Service Agent in Doha to provide customer service, manage cargo acceptance and bookings, and coordinate with stakeholders.
Key Skills for This Role
Responsibilities
- Ensure full compliance with safety and security regulations and procedures
- Maintain close coordination between QR departments, customers and third parties to ensure shipments are transferred and delivered on time
- Identify needs and improve cargo sales and operational performance for local station
- Distribute QR official notifications to concerned parties
- Create awareness of QR Cargo products and services among existing and potential customers
- Coordinate service recovery measures and implement corrective actions when required
- Perform other department duties as directed by Line Manager
Requirements
- High School, Diploma, Bachelor’s degree or equivalent
- Minimum 2 years of experience in customer service in logistics and air transportation industry
- Knowledge of cargo reservation, acceptance and handling processes
- Strong communication skills with excellent command of English (verbal and written)
- Proficiency in French and Arabic is preferred
- Proficiency in MS Office tools with strong presentation and reporting skills
- A proactive mindset with ability to work independently and manage multiple tasks in fast paced environment
Full Job Posting
General Information
- Ref #222988
- Location: Qatar Doha
- Job family: Cargo & Airport Operations
- Closing Date: 2026 06 21
Description
- Qatar Airways Cargo is the world's largest global air cargo carrier.
- We are looking for a Senior Cargo Customer Service Agent to join the Customer Experience Team in Doha.
- The role involves providing customer service functions in liaison with relevant stakeholders.
About the role
- Ensure full compliance with safety and security regulations and procedures.
- Maintain close coordination between QR departments, customers and third parties to ensure shipments are transferred and delivered on time.
- Identify needs and improve cargo sales and operational performance for local station.
- Distribute QR official notifications to concerned parties.
- Create awareness of QR Cargo products and services among existing and potential customers.
- Coordinate service recovery measures and implement corrective actions when required.
- Perform other department duties as directed by Line Manager.
About you
- High School, Diploma, Bachelor’s degree or equivalent with minimum 2 years of experience in customer service in logistics and air transportation industry.
- Knowledge of cargo reservation, acceptance and handling processes.
- Strong communication skills with excellent command of English (verbal and written).
- Proficiency in French and Arabic is preferred and will be considered an asset.
- Proficiency in MS Office tools with strong presentation and reporting skills.
- A proactive mindset with the ability to work independently and manage multiple tasks in a fast paced environment.
About Qatar Airways Group
- Our story started with four aircraft. Today, we deliver excellence across 12 different businesses.
- We've grown fast, broken records and set trends that others follow.
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