Sr Cargo Customer Service Agent - French and Arabic Speakers
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
Qatar Airways Cargo is hiring a Senior Cargo Customer Service Agent in Doha to provide customer service functions, manage cargo bookings, and ensure smooth operations. Requires customer service experience in logistics/air transportation and proficiency in French and Arabic.
Key Skills for This Role
Responsibilities
- Provide customer service functions in liaison with relevant stakeholders
- Ensure smooth operation flow of cargo through acceptance and management of bookings
- Identify needs and improve customer service performance for local station
- Ensure full compliance with safety and security regulations and procedures
- Maintain close coordination between QR departments, customers and third parties
- Distribute QR official notifications to concerned parties
- Create awareness of QR Cargo products and services among customers and stakeholders
- Coordinate service recovery measures and implement corrective actions
- Perform other department duties as directed by Line Manager
Requirements
- High School, Diploma, Bachelor’s degree or equivalent
- Minimum 2 years of experience in customer service in logistics and air transportation industry
- Knowledge of cargo reservation, acceptance and handling processes
- Strong communication skills with excellent command of English
- Proficiency in French and Arabic is preferred
- Proficiency in MS Office tools with strong presentation and reporting skills
- Proactive mindset with ability to work independently and manage multiple tasks
Full Job Posting
General Information
- Ref #222988
- Location: Qatar Doha
- Job family: Cargo & Airport Operations
- Closing Date: 2026 06 21
About You
- High School, Diploma, Bachelor’s degree or equivalent with minimum 2 years of experience in customer service in logistics and air transportation industry.
- Knowledge of cargo reservation, acceptance and handling processes.
- Strong communication skills with excellent command of English (verbal and written).
- Proficiency in French and Arabic is preferred and will be considered an asset.
- Proficiency in MS Office tools with strong presentation and reporting skills.
- A proactive mindset with the ability to work independently and manage multiple tasks in a fast paced environment.
About Qatar Airways Group
- Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one.
- We’ve grown fast, broken records and set trends that others follow.
Description
- The air cargo industry is entering an accelerated phase of change and transformation.
- Qatar Airways is leading this change and looking for talents to support its position as a true leader in the air freight industry.
- As the business expands, we are pleased to announce an exciting opportunity to be part of Qatar Airways Customer Experience Team in Doha as a Senior Cargo Customer Service Agent.
About The Role
- As a Senior Cargo Customer Service Agent, you will be involved in providing customer service functions in liaison with relevant stakeholders while contributing towards meeting and exceeding the set targets.
- Ensure the smooth operation flow of cargo through acceptance and management of bookings.
- Identify the needs and improve customer service performance for local station.
- Ensure full compliance of all times with safety and security regulations and procedures as per host state and company requirements.
- Maintain close coordination between QR departments, customers and third parties to ensure shipments are transferred, delivered on time and correct priority is given to shipments.
- Identify needs and improve cargo sales and operational performance for local station.
- Distribute QR official notifications to concerned parties, both internal and external.
- Create awareness of QR Cargo products and services among existing and potential customers, as well as internal stakeholders.
- Coordinate service recovery measures and implement corrective actions, when required ensuring appropriate communication to relevant stakeholders.
- Perform other department duties as directed by Line Manager of Head of the Department.
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at Qatar Airways
Cargo Operations Manager - Riyadh
Riyadh, KSA
Qatar Airways is recruiting a Cargo Operations Manager based in Riyadh to oversee smooth cargo operations, manage ground handling activities, and ensure compliance with regulations. The role requires strong experience in
Licensed Aircraft Engineer Level II - Borescope Inspection (BSI)
Doha, QAT
Qatar Airways is hiring a Licensed Aircraft Engineer Level II for Borescope Inspection at its Doha facility. The role involves off-wing engine maintenance, borescope inspections, LRU build-up, and module removal/installa
Business Analyst - IT (Qatari Nationals Only)
Doha, QAT
Qatar Airways is looking for a Business Analyst - IT to manage business requirements and ensure IT solutions meet business objectives. The role involves requirements gathering, analysis, testing, and support. Requires a
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Qatar Airways is looking for a Senior Manager Compliance to lead the development and enhancement of the group's compliance framework, covering ABC, AML, sanctions, and ethics. The role requires 10+ years of experience in
Manager Loyalty Insights
Doha, QAT
Qatar Airways is seeking a Manager Loyalty Insights to lead the Loyalty Insights strategy, driving member intelligence, analytics, and reporting for the Privilege Club. The role involves developing data products, transla
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Qatar Airways is seeking a Senior Manager Compliance to lead the development and enhancement of the Group's compliance framework, covering Anti-Bribery, AML, Sanctions, and more. The role involves overseeing compliance a
Cargo Operations Manager - Riyadh
, KSA
Qatar Airways is recruiting a Cargo Operations Manager based in Riyadh to oversee smooth cargo operations, manage ground handling activities, and ensure compliance with regulations. The role requires strong experience in
Manager Loyalty Insights
Doha, QAT
Qatar Airways is seeking a Manager Loyalty Insights to lead the Loyalty Insights strategy and drive member intelligence, analytics, and reporting for the Privilege Club. The role involves translating complex data into co
Cargo Operations Manager - Riyadh
Riyadh, KSA
Licensed Aircraft Engineer Level II - Borescope Inspection (BSI)
Doha, QAT
Business Analyst - IT (Qatari Nationals Only)
Doha, QAT
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Manager Loyalty Insights
Doha, QAT
Senior Manager - Compliance & Regulatory (Qatari Nationals Only)
Doha, QAT
Cargo Operations Manager - Riyadh
, KSA
Manager Loyalty Insights
Doha, QAT