Splunk Technical Account Manager - UAE
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Key skills for this role
About the Role
Cisco (Splunk) seeks a Technical Account Manager to deliver strategic technical consulting and ensure customer success with Splunk Enterprise/Cloud, Enterprise Security, and SOAR. You will guide account teams, optimize platform adoption, and drive security use case activation.
Key Skills for This Role
Responsibilities
- Provide strategic, case based technical consulting and delivery (up to 90 days) for Splunk Enterprise/Cloud, Enterprise Security, UBA/UEBA, and SOAR
- Partner with Sales and Customer Success teams to drive customer value realization through effective onboarding, enablement, and comprehensive health reviews
- Audit platform usage, data models, and dashboards to remediate identified issues and optimize overall account health
- Plan and develop detections and analytics for security use case activation to close MITRE ATT&CK coverage gaps
- Scope level of effort and develop technical action plans to resolve complex technical situations
- Engage proactively with Technical Success Engineers, Solution Engineers, and Architects to review account health and identify data management opportunities
- Deliver customer onboarding and enablement based workshops to ensure users achieve critical success milestones
- Gain alignment with account team members and customer decision makers to demonstrate tangible business value of proposed technical solutions
- Contribute to practice key performance indicators by driving process improvements, developing collateral, and implementing new tools
- Empower customers with high quality architectural guidance, ensuring enterprise level implementations are successful and scalable
Requirements
- Professional experience administering, configuring, and maintaining Splunk Core (Enterprise or Cloud) and/or Enterprise Security (ES) platforms
- Professional experience designing Splunk architecture, implementing data onboarding, and deploying Splunk Core and/or ES product features
- Professional experience writing SPL, including developing and optimizing correlation and risk based alerting rules
- Professional experience in technical consulting, systems architecture, or big data analytics roles
- Proficiency with scripting languages (such as Bash) and application development (Java, Python, or .NET) (preferred)
- Hands on experience delivering Splunk Cloud implementations and cloud migration projects (preferred)
- Active Splunk Consultant and Splunk Cloud Administration Certifications (preferred)
- Industry standard security certifications such as GIAC, CISSP, OSCP, or equivalent (preferred)
- Understanding of enterprise architecture across on premise and Cloud environments (AWS, Azure, GCP) (preferred)
- Solid foundation in cybersecurity frameworks, including NIST CSF, CIS, HIPAA, and PCI DSS (preferred)
- Expertise in additional security products and applications, such as UBA/UEBA and SOAR (preferred)
- Experience with Splunk Data Management solutions, including Edge Processor, Ingest Processor, DDAA, and Federated Search (preferred)
Full Job Posting
Meet the team
- Splunk, a Cisco company, is building a resilient digital world with an end to end platform designed for hybrid, multi cloud environments. The team values kindness, unique talents, passion, and joy in a collaborative culture.
Your impact
- As a Customer Success Platform or Security Area Technical Account Manager (TAM), you will deliver strategic solutions to ensure every customer engagement achieves maximum business impact.
What You Will Do
- Provide strategic, case based technical consulting and delivery (up to 90 days) for Splunk Enterprise/Cloud, Enterprise Security, UBA/UEBA, and SOAR.
- Partner with Sales and Customer Success teams to drive customer value realization.
- Audit platform usage, data models, and dashboards to optimize account health.
- Plan and develop detections and analytics for security use case activation.
- Scope level of effort and develop technical action plans.
- Engage proactively with Technical Success Engineers, Solution Engineers, and Architects.
- Deliver customer onboarding and enablement based workshops.
- Gain alignment with account team and customer decision makers.
- Contribute to practice KPIs by driving process improvements.
- Empower customers with high quality architectural guidance.
Minimum Qualifications
- Professional experience administering, configuring, and maintaining Splunk Core (Enterprise or Cloud) and/or Enterprise Security (ES) platforms.
- Professional experience designing Splunk architecture, implementing data onboarding, and deploying Splunk Core and/or ES product features.
- Professional experience writing SPL, including developing and optimizing correlation and risk based alerting rules.
- Professional experience in technical consulting, systems architecture, or big data analytics roles.
Preferred Qualifications
- Proficiency with scripting languages (such as Bash) and application development (Java, Python, or .NET).
- Hands on experience delivering Splunk Cloud implementations and cloud migration projects.
- Active Splunk Consultant and Splunk Cloud Administration Certifications.
- Industry standard security certifications such as GIAC, CISSP, OSCP, or equivalent.
- Understanding of enterprise architecture across on premise and Cloud environments (AWS, Azure, GCP).
- Solid foundation in cybersecurity frameworks, including NIST CSF, CIS, HIPAA, and PCI DSS.
- Expertise in additional security products and applications, such as UBA/UEBA and SOAR.
- Experience with Splunk Data Management solutions, including Edge Processor, Ingest Processor, DDAA, and Federated Search.
- Strong collaborative skills.
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