Renewals Manager in KSA
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Key skills for this role
About the Role
Cisco seeks a Renewals Manager in Riyadh to lead end-to-end renewal processes for medium-complexity accounts. The role involves coordinating with sales, customer success, and partners to drive recurring revenue and ensure timely renewals.
Key Skills for This Role
Responsibilities
- Coordinate with Sales, Customer Success, Renewals Specialists, and internal teams to align account plans and support renewal strategy
- Drive commercial and contract readiness by managing quote preparation, resolving blockers, and mitigating risk
- Apply structured methodologies such as MEDDPIC to guide renewal conversations and reinforce Cisco's value proposition
- Use AI tools, automation, and data driven insights to improve renewal workflows, support forecasting, and identify churn risks
Requirements
- Bachelor's degree or equivalent with 5+ years of relevant experience
- Minimum 5 years of experience in CX, Services and Software Renewals or Services Sales
- Experience leading cross functional commercial motions involving Sales, Customer Success, partners, and operations
- Demonstrated ownership of end to end renewals or sales including planning, upsell identification, and contract closure
- Experience using data, reporting tools, automation platforms, or AI enabled tools to improve workflow
Full Job Posting
Meet The Team
- Join a dynamic team dedicated to driving recurring revenue and ensuring customers realize the full value of their Cisco investments.
Your Impact
- Lead the end to end renewal process for medium complexity accounts, balancing commercial strategy with customer business objectives.
Your Responsibilities
- Coordinate with Sales, Customer Success, Renewals Specialists, and other internal teams to align account plans.
- Drive commercial and contract readiness by managing quote preparation, resolving blockers, mitigating risk.
- Apply structured methodologies such as MEDDPIC to guide renewal conversations.
- Use AI tools, automation, and data driven insights to improve renewal workflows.
Minimum Qualifications
- Bachelor's degree required, or equivalent combination of education and 5+ years of relevant experience.
- Minimum 5 years of experience in CX, Services and Software Renewals or Services Sales.
- Experience leading cross functional commercial motions involving multiple stakeholders.
- Demonstrated ownership of end to end renewals or sales.
- Experience using data, reporting tools, automation platforms, or AI enabled tools.
Preferred Qualifications
- Experience mentoring peers and contributing to team best practices.
- Strong consulting skills with history of influencing stakeholders.
- Demonstrated ability to identify and drive cross sell and upsell opportunities.
- Experience in proactive risk assessments and resolution strategies.
- Analytical capabilities with data insights.
- Proficiency in Salesforce and Microsoft Office Suite.
- Possession of at least one industry certification such as ITIL, PMP, COBIT, or Six Sigma.
Benefits
- Healthcare and Insurance
- Employee Stock Purchase program
- Flexible Spending Benefit
- Flex and Schooling Allowances
Application Details
- Application start and end date: Starting 3rd of July for approx. 4 6 weeks
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