Splunk Technical Account Manager
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Key skills for this role
About the Role
Cisco seeks a Splunk Technical Account Manager to deliver strategic technical consulting and drive customer success. You will optimize Splunk platform adoption, audit usage, and develop security analytics.
Key Skills for This Role
Responsibilities
- Provide strategic, case based technical consulting and delivery for Splunk Enterprise/Cloud, Enterprise Security, UBA/UEBA, and SOAR
- Partner with Sales and Customer Success teams to drive customer value realization
- Audit platform usage, data models, and dashboards to optimize account health
- Plan and develop detections and analytics for security use case activation
- Scope level of effort and develop technical action plans for complex situations
- Deliver customer onboarding and enablement workshops
- Contribute to practice KPIs by driving process improvements and developing collateral
Requirements
- Experience as a Splunk Technical Account Manager or similar customer facing technical role
- Deep expertise in Splunk Enterprise/Cloud, Enterprise Security, UBA/UEBA, and SOAR
- Ability to provide strategic technical consulting and delivery for up to 90 day engagements
- Strong communication and collaboration skills to partner with Sales and Customer Success teams
- Experience auditing platform usage, data models, and dashboards
Full Job Posting
Meet the team
- Splunk, a Cisco company, is building a resilient digital world with an end to end platform designed for hybrid, multi cloud environments.
- Our team is dedicated to helping organizations reach their best by solving complex business challenges at scale.
Your impact
- As a Customer Success Platform or Security Area Technical Account Manager (TAM), you will deliver strategic solutions to ensure every customer engagement achieves maximum business impact.
What you will do
- Provide strategic, case based technical consulting and delivery (up to 90 days) for Splunk Enterprise/Cloud, Enterprise Security, UBA/UEBA, and SOAR to improve customer platform adoption.
- Partner with Sales and Customer Success teams to drive customer value realization through effective onboarding, enablement, and comprehensive health reviews.
- Audit platform usage, data models, and dashboards to remediate identified issues and optimize overall account health.
- Plan and develop detections and analytics for security use case activation to close MITRE ATT&CK coverage gaps and strengthen security postures.
- Scope the level of effort and develop technical action plans to resolve complex technical situations based on thorough assessments.
- Engage proactively with Technical Success Engineers, Solution Engineers, and Architects to review account health and identify data management opportunities.
- Deliver customer onboarding and enablement based workshops to ensure users achieve critical success milestones.
- Gain alignment with account team members and customer decision makers to demonstrate the tangible business value of proposed technical solutions.
- Contribute to practice key performance indicators by driving process improvements, developing collateral, and implementing new tools.
- Empower customers with high quality architectural guidance, ensuring their enterprise level implementations are successful and scalable.
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