Renewals Manager
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Key skills for this role
About the Role
Manage Cisco renewal contracts, develop strategies for timely renewals, enhance processes, and engage with customers to drive retention and growth.
Key Skills for This Role
Responsibilities
- Lead the renewals sales process for end customers across Cisco's recurring offer portfolio
- Develop and execute comprehensive renewal strategies aligned with customer timelines and contractual models
- Validate customer installed base, adoption status, and contractual arrangements
- Manage renewal opportunity pipeline and forecasting, including attrition tracking
- Engage directly with customer decision makers to secure timely agreements
- Develop and implement win back strategies for inactive customers
Requirements
- Experience in renewals sales or contract management
- Ability to develop and execute renewal strategies
- Strong negotiation and communication skills
Full Job Posting
Your Impact
- Champion customer value by managing a portfolio of Cisco renewal contracts for products and services.
- Collaborate with customers, partners, and cross functional Cisco teams to understand client objectives and develop strategies for timely contract renewals.
- Analyze and enhance processes to minimize financial attrition and mitigate renewal risks.
- Be responsible for quote creation and contract negotiations to drive successful outcomes.
- Develop win back strategies for inactive customers to increase retention and growth.
Key Responsibilities
- Lead the renewals sales process for end customers across Cisco's recurring offer portfolio including software subscriptions and support services.
- Develop and execute comprehensive renewal strategies aligned with customer specific timelines, purchasing structures, and contractual models.
- Validate customer installed base, adoption status, and contractual arrangements using account team knowledge and data insights.
- Apply Renewal Plays to support revenue retention, offer migration, contract co termination/consolidation, and identify expansion opportunities.
- Manage renewal opportunity pipeline and forecasting, including attrition tracking, and advise account teams on negotiation strategies.
- Engage directly with customer decision makers and stakeholders to secure timely commercial and contractual agreements.
- Collaborate with Cisco sales teams and channel partners in both commercial and long tail market segments.
- Develop and implement win back strategies for inactive customers.
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