Specialist (UAE Nationals Only)
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Key skills for this role
About the Role
Standard Chartered is seeking a Client Manager (UAE Nationals Only) to manage client accounts and support relationship managers. The role involves account planning, documentation, and ensuring excellent client service.
Key Skills for This Role
Responsibilities
- Prepare Account Plans, client briefing notes for senior management discussions
- Join client visits and document discussions through call reports
- Review client profitability and identify opportunities to increase utilisation of banking services
- Liaise with Implementation Management Office and Credit Analyst teams for client onboarding and credit monitoring
- Manage end to end documentation negotiation process
- Ensure document deficiencies are minimised and outstanding issues rectified
- Review overdue balances and excess account positions daily
- Support loan drawdowns, Cash Management services, and Trade Finance offerings
- Ensure adherence to all internal and regulatory policies
- Support the Relationship Manager in reviewing client account activity for risk
Requirements
- Bachelor's degree in Banking, Finance or a related discipline
- 3 or more years of experience in banking, financial services or a related environment
- Risk Management and AML certification as required by Bank policy
- English and/or local language skills
- UAE National only
Full Job Posting
Job Summary
- The Client Manager is the pivotal relationship in the Client Delivery team responsible for delivering exceptional client account management.
- The Client Manager supports the Global Account Managers, Regional Account Managers and Financial Institution Account Managers across an aligned client portfolio.
Key Responsibilities
- Provide direct support to the Relationship Manager by proactively helping to prepare Account Plans, client briefing notes for senior management discussions and providing input into Regional and Global Client Account Forums.
- Joining client visits where appropriate and ensuring client discussions are documented through call reports.
- Reviewing client profitability and identifying opportunities to increase client utilisation of banking services.
- Liaising with Implementation Management Office and Credit Analyst teams to ensure seamless client onboarding and ongoing credit monitoring.
- Actively engaging and collaborating with Clients, Relationship Managers and Product Partners to understand and respond to issues relating to ongoing account maintenance.
- Partnering effectively with Implementation Management Office, Credit Analysts, Legal, Compliance, Operations and Service teams to ensure client expectations are met or exceeded.
- Ensuring client account maintenance issues are resolved promptly and escalating matters where appropriate.
- Coordinating and liaising with Financial Institution Account Managers to support network business opportunities.
Qualifications
- Bachelor's degree in Banking, Finance or a related discipline is preferred.
- Ideally 3 or more years of experience in banking, financial services or a related environment.
- Risk Management and Anti Money Laundering (AML) certification as required by Bank policy for the Client Manager role.
- English and/or local language skills as required by the country.
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