Specialist - Technology Support, Wholesale Banking Technology
Job Fit Check
Base Career helps you apply smarter for this job.
Key skills for this role
About the Role
RAKBANK seeks a Technology Support Specialist for Wholesale Banking Technology. This client-facing role involves executing technical onboarding, integration support, and issue resolution for corporate clients.
Key Skills for This Role
Responsibilities
- Support end to end execution of technical onboarding for corporate banking clients.
- Configure and validate client connectivity setups (H2H, APIs, file based integrations, SWIFT where applicable).
- Perform validation of file formats, data mappings, and processing flows.
- Support user acceptance testing (UAT), certification, and go live readiness.
- Act as a direct point of technical contact for clients on assigned cases and onboarding activities.
- Investigate and resolve issues across integrations, including payments, collections, reporting, and other corporate banking services.
- Analyze file exchanges (e.g., ISO 20022, SWIFT MT, CSV), API interactions, and data flows.
- Perform root cause analysis using logs, system outputs, and transaction traces.
- Own execution of assigned onboarding cases and support tickets end to end.
- Ensure adherence to defined SLAs, with timely updates and clear status tracking.
- Collaborate with technology, operations, and product teams to resolve client issues.
- Maintain onboarding documentation, integration configurations, and support records.
Requirements
- Bachelor's degree in a relevant field
- 8–10 years of experience in banking technology, preferably within transaction or wholesale banking environments
- Proven hands on experience with system integrations, including H2H connectivity, APIs, and file based interfaces
- Experience supporting corporate client onboarding, integration testing, and technical issue resolution
- Strong understanding of file formats and messaging standards (SWIFT MT, ISO 20022/CAMT, CSV, XML)
- Familiarity with secure file transfer and connectivity mechanisms (SFTP, PGP encryption, VPN, certificates)
- Working knowledge of transaction banking domains such as payments, collections, reporting, or liquidity management
- Exposure to multiple banking systems (channels, middleware, core banking, payments platforms)
- Familiarity with UAE payment systems and regulatory environment is an advantage
Full Job Posting
Role Purpose
- The Wholesale Banking Technology Support Specialist is a client facing, hands on techno functional role responsible for executing technical onboarding, integration support, and issue resolution for corporate clients interacting with the bank’s Wholesale Banking platforms.
What You Will Do
- Support end to end execution of technical onboarding for corporate banking clients
- Configure and validate client connectivity setups (H2H, APIs, file based integrations, SWIFT where applicable)
- Perform validation of file formats, data mappings, and processing flows
- Support user acceptance testing (UAT), certification, and go live readiness
- Ensure smooth handover from onboarding into steady state support
- Act as a direct point of technical contact for clients on assigned cases and onboarding activities
- Communicate clearly with client IT teams on integration setup, issue diagnosis, and resolution progress
- Provide structured updates, explain technical findings, and support resolution discussions
- Offer practical, execution level recommendations (e.g., file adjustments, integration fixes) within defined scope
- Investigate and resolve issues across integrations, including payments, collections, reporting, and other corporate banking services
- Analyze file exchanges (e.g., ISO 20022, SWIFT MT, CSV), API interactions, and data flows
- Perform root cause analysis using logs, system outputs, and transaction traces
What We Are Looking For
- Bachelor’s degree in a relevant field
- 8–10 years of experience in banking technology, preferably within transaction or wholesale banking environments
- Proven hands on experience with system integrations, including H2H connectivity, APIs, and file based interfaces
- Experience supporting corporate client onboarding, integration testing, and technical issue resolution
- Strong understanding of file formats and messaging standards (SWIFT MT, ISO 20022/CAMT, CSV, XML)
- Familiarity with secure file transfer and connectivity mechanisms (SFTP, PGP encryption, VPN, certificates)
- Working knowledge of transaction banking domains such as payments, collections, reporting, or liquidity management
- Exposure to multiple banking systems (channels, middleware, core banking, payments platforms)
- Familiarity with UAE payment systems and regulatory environment is an advantage
Core Competencies
- Strong hands on technical problem solving skills across multi system environments
- Ability to analyze integration issues at file, API, and transaction levels
- Clear and structured communication with both technical and business stakeholders
- Ownership mindset at execution level with strong attention to detail
- Ability to manage multiple tasks within a pooled operating model
- Disciplined approach to processes, documentation, and SLA adherence
- Ability to work effectively under pressure during critical incidents
- Collaborative mindset with ability to engage across multiple teams
- Client facing technical execution role within Wholesale Banking Technology
- Strong focus on integration delivery, onboarding efficiency, and issue resolution
- Operates within a centralized support pool supporting multiple corporate clients
- Key contributor to client satisfaction through high quality, timely technical execution
Apply for this job in 1 click
Skip the repetitive application forms
Install the Base Career Chrome Extension and autofill job applications across major job boards with your profile.
Trusted by over 500,000 job seekers on Base Career
More from this employer
More jobs at RAKBANK
Business Development Manager- Mortgage Channels
Abu Dhabi, UAE
RAKBANK seeks a Business Development Manager for Mortgage Sales to drive business growth through strategic partnerships with real estate agencies, mortgage brokers, and property developers. The role requires expanding th
Customer Experience Advisor Wealth
Abu Dhabi, UAE
RAKBANK seeks a Customer Experience Advisor for Wealth to support equity trading and U.S. market practices. You will assist customers with trading concepts, troubleshoot issues, and ensure compliance. Requires 1-3 years
Vice President - Structured Products and FX
Abu Dhabi, UAE
RAKBANK seeks a Vice President to define and execute the Structured Products and FX product strategy and development roadmap. The role involves partnering with Treasury and Investment Banking, leading product lifecycle a
Teller
Abu Dhabi, UAE
RAKBANK is hiring a Teller to process cash and cheque transactions, manage till cash, and ensure compliance with operating procedures and central bank guidelines. The role requires accuracy, customer service skills, and
Senior Relationship Manager - SME Coverage , Sharjah & NE
Abu Dhabi, UAE
RAKBANK seeks a Senior Relationship Manager to manage and grow a portfolio of SME clients in Sharjah & NE. The role involves developing strong client relationships, cross-selling trade finance and banking solutions, and
Vice President - Treasury Product Controller
Dubai, UAE
RAKBANK seeks a Vice President – Treasury Product Controller to manage financial control and reporting of treasury products. The role ensures compliance with IFRS, accounting policies, and regulatory standards, and provi
Financial Analyst
Abu Dhabi, UAE
RAKBANK is seeking a Financial Analyst to analyze financial data, support management reporting, and drive business decisions. The role involves reconciliations, UAT, financial reporting, and process improvement. Ideal ca
Customer Experience Advisor (UAEN)
Abu Dhabi, UAE
RAKBANK is seeking a Customer Experience Advisor to provide exceptional service across banking channels. The role involves handling inquiries, resolving complaints, and cross-selling products. Ideal candidates have a bac
Business Development Manager- Mortgage Channels
Abu Dhabi, UAE
Customer Experience Advisor Wealth
Abu Dhabi, UAE
Vice President - Structured Products and FX
Abu Dhabi, UAE
Teller
Abu Dhabi, UAE
Senior Relationship Manager - SME Coverage , Sharjah & NE
Abu Dhabi, UAE
Vice President - Treasury Product Controller
Dubai, UAE
Financial Analyst
Abu Dhabi, UAE
Customer Experience Advisor (UAEN)
Abu Dhabi, UAE