Specialist - Reception and Retail

Role Overview

General Responsibilities

• Assist the Center Manager with the smooth running of the center asset and support development of other centers.
• Maintain the professional appearance of the center and ensure sales are conducted professionally.
• Manage pre-opening inventory, retail stock, purchasing budgets, and stock sufficiency.
• The description also states that the role may work remotely and visit the office as required.

Pre-Opening Activities

• Work with the Center Manager to develop and deliver the center and its necessary components.
• Support RSSE during the delivery stage to help achieve targets, initiate operational phasing, and deliver projects as designed.
• Learn the retail products, local activities, courses, required materials, paperwork, prerequisites, age requirements, and applicable standards.

Post-Opening Operations

• Ensure center activities are conducted professionally and support operations staff with safe daily activity delivery.
• Maintain accurate retail records, inventory records, and supplier orders.
• Plan and direct day-to-day retail outlet operations according to company policy.
• Improve customer service, store sales, and profitability while meeting financial goals.
• Resolve customer complaints, answer course and activity questions, take bookings, and support registration and rental equipment.
• Maintain effective relationships with managers, coworkers, students, guests, and the public.

Policies, Safety, and Improvement

• Follow relevant policies, processes, standard operating procedures, instructions, and reporting requirements.
• Apply safety, quality, environmental, and legislative compliance controls for employees and the public.
• Contribute to continuous improvement, cost reduction, productivity improvement, and adoption of international best practices.

Qualifications and Experience

• Hospitality track record.
• Proven sales record.
• Knowledge of reception industry concepts, practices, and procedures.

Essential Skills

• Excellent written and spoken English and strong communication skills.
• Customer-service orientation, a can-do attitude, flexibility, self-motivation, and ability to meet deadlines.
• Sales ability, attention to detail, guest experience focus, and ability to handle high-end clientele.
• Ability to manage guest requests and complaints and work with different cultures and nationalities.
• Proficiency with Microsoft Office, social media experience, and ability to assist with dive-center administration and planning.
• Ability to work independently and in a team, exercise sound judgment, maintain confidentiality, and follow professional grooming standards.
• Interest in building understanding of marine science, research, conservation, and education.

Desirable Skills

• Spoken language other than English, preferably Arabic.
• Marine conservation interest or background.