Specialist - Reception and Retail

Organization and division

Job purpose

General responsibilities

• Assist the Center Manager with the smooth running of the center asset.
• Assist the Senior Manager with developing centers at other assets.
• Maintain the professional appearance of the center and conduct sales professionally.
• Manage pre-opening inventory, retail stock, purchasing budgets, and stock sufficiency.
• The source also states that the role works remotely and visits the office as required.

Pre-opening responsibilities

• Work with the Center Manager to develop and deliver the center and its required components.
• Support RSSE during delivery to achieve targets, initiate operational phasing, and deliver projects as designed.
• Learn the retail products, local activities, courses, materials, paperwork, and course standards.

Post-opening responsibilities

• Ensure center activities are conducted safely and professionally.
• Maintain accurate retail records and direct day-to-day retail outlet operations.
• Improve customer service, store sales, merchandising, and profitability.
• Manage customer needs and complaints while maintaining safety, cleanliness, environmental, and uniform standards.
• Prepare supplier orders, support course registration and equipment rentals, take bookings, and answer activity questions.

Policies and improvement

• Follow relevant policies, processes, operating procedures, standards, and instructions.
• Apply safety, quality, environmental, and legislative controls for employees and the public.
• Identify opportunities for process improvement, cost reduction, and productivity improvement.

Qualifications and experience

• Hospitality track record, proven sales record, and knowledge of reception industry practices are required.
• Excellent written and spoken English, communication, customer service, and complaint-handling skills are required.
• The role requires time management, self-motivation, independence, teamwork, discretion, and sound judgment.
• Microsoft Office proficiency, social media experience, and dive center administration ability are required.
• The role requires an ability to work with different cultures and nationalities and serve high-end clientele.
• Interest in marine science, research, conservation, and education is required.
• A non-English language, preferably Arabic, and a marine conservation background are desirable.

Work environment

• The role is described as site-based and involves working in a dive resort environment.
• The source also includes remote work and office visits as required.