Specialist - Environmental Services - Aldar Retail Management
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Key skills for this role
About the Role
Aldar Retail Management is seeking a Specialist in Environmental Services to oversee soft FM operations including cleaning, waste management, pest control, and landscaping at a mall in Abu Dhabi.
Key Skills for This Role
Responsibilities
- Oversee daily delivery of soft FM services including cleaning, waste management, landscaping, pest control
- Conduct routine inspections and audits to ensure workplace cleanliness and compliance with hygiene and safety standards
- Support mall readiness across public areas, restrooms, food courts, parking, back of house areas, etc.
- Ensure all soft services are executed in line with SLAs, KPIs, and contractual requirements
- Coordinate outsourced vendors delivering cleaning, pest control, landscaping, and other soft FM services
- Monitor vendor performance, address deficiencies, and oversee corrective actions
- Support procurement and contract renewals processes by providing site level performance feedback
- Support compliance with health, safety, hygiene, fire safety, COSHH, environmental, and statutory requirements
- Report any hazards, incidents, or service issues and maintain accurate documentation
- Serve as the primary contact for soft FM related issues and service requests
- Maintain job tracking logs, service reports, inspection checklists, and vendor performance evaluations
- Prepare periodic reports covering service performance, incidents, quality assessments, and improvement recommendations
Requirements
- Degree in Facilities Management, Business Administration, or related field
- FM certifications such as BIFM/IWFM, NEBOSH, IOSH, BICSc, or equivalent
- Experience with CAFM/CMMS systems
- 3–5 years of experience in Soft FM operations (cleaning services, Malls, Hotel chains etc.)
- Good understanding of FM standards, HSE regulations, sustainability measures and vendor management
- Strong communication and customer service orientation
Full Job Posting
Join Aldar Retail Management
- We’re shaping the future of retail across the UAE.
- Our people are driven by collaboration, excellence, and innovation.
Job Purpose
- The Specialist Environmental Services is responsible for coordinating, inspecting, and following up on the daily delivery of mall soft services.
- Ensures service providers meet agreed SLAs/KPIs, mall standards, hygiene requirements, and customer experience expectations.
Key Responsibilities Soft Services Operations
- Oversee daily delivery of soft FM services including cleaning, waste management, landscaping, pest control.
- Conduct routine inspections and audits to ensure workplace cleanliness and compliance with hygiene and safety standards.
- Support mall readiness across public areas, restrooms, food courts, parking, back of house areas, service corridors, waste rooms, tenant impacting common areas, event spaces, and external customer facing areas.
- Ensure all soft services are executed in line with SLAs, KPIs, and contractual requirements.
Vendor & Contract Management
- Coordinate outsourced vendors delivering cleaning, pest control, landscaping, and other soft FM services.
- Monitor vendor performance, address deficiencies, and oversee corrective actions.
- Support procurement and contract renewals processes by providing site level performance feedback, service observations, and operational input.
Health, Safety & Compliance
- Support compliance with health, safety, hygiene, fire safety, COSHH, environmental, and statutory requirements related to soft services.
- Report any hazards, incidents, or service issues and maintain accurate documentation.
- Promote a safe working environment and ensure team adherence to site rules and regulations.
Customer Service & Stakeholder Management
- Serve as the primary contact for soft FM related issues and service requests.
- Maintain strong relationships with internal stakeholders, end users, management, and external vendors.
- Handle complaints, requests, and escalations promptly and professionally.
Administration & Reporting
- Maintain job tracking logs, service reports, inspection checklists, and vendor performance evaluations.
- Maintain and update site level soft services asset records in line with mall operations requirements.
- Prepare periodic reports covering service performance, incidents, quality assessments, and improvement recommendations.
- Support the Mall Head of Operations / Mall GM with budget tracking, cost control initiatives, and service related expenditure monitoring.
Qualifications
- Degree in Facilities Management, Business Administration, or related field.
- FM certifications such as BIFM/IWFM, NEBOSH, IOSH, BICSc, or equivalent.
- Experience with CAFM/CMMS systems.
Experience
- 3–5 years of experience in Soft FM operations (cleaning services, Malls, Hotel chains etc.).
- Good understanding of FM standards, HSE regulations, sustainability measures and vendor management.
- Strong communication and customer service orientation.
Skills
- Vendor and contract management.
- Building and managing SFM budget.
- Soft services operations management.
- Workplace hospitality & customer service.
- Health & safety compliance.
- Report writing and documentation.
- Sustainability Improvement.
- Time management and multitasking.
- Problem solving and decision making.
- Stakeholder communication and coordination.
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